Current jobs related to Helpdesk Technician - Horsham, West Sussex - Stratospherec Limited

  • Electrical Maintenance Technician

    2 weeks ago

    Horsham, West Sussex, United Kingdom Emcor UK Full time

    About the RoleWe are seeking a highly skilled and experienced Electrical Maintenance Technician to join our team at EMCOR UK. As a key member of our facilities management team, you will be responsible for providing electrical maintenance and repair services to our clients.Key ResponsibilitiesCarry out routine maintenance and repairs to electrical systems and...

  • Electrical Maintenance Technician

    3 weeks ago

    Horsham, West Sussex, United Kingdom Emcor UK Full time

    Job Title: Multi Skilled Technical SpecialistLocation: 4 days per week in Horsham, Sussex and 1 day per week at 22 Bishopsgate, London. Travel to London will be fully funded from home address.Salary: £41,500 per annum + OTWorking hours: Monday to Friday 7:00 to 16:00, or 08:00 to 17:00About the Role:We are seeking a highly skilled and experienced Multi...

  • Electrical Maintenance Technician

    3 weeks ago

    Horsham, West Sussex, United Kingdom Emcor UK Full time

    Job Title: Multi Skilled Technical SpecialistLocation: 4 days per week in Horsham, Sussex and 1 day per week at 22 Bishopsgate, London. Travel to London will be fully funded from home address.Salary: £41,500 per annum + OTWorking hours: Monday to Friday 7:00 to 16:00, or 08:00 to 17:00About the Role:We are seeking a highly skilled and experienced Multi...

  • Electrical Maintenance Technician

    2 weeks ago

    Horsham, West Sussex, United Kingdom Emcor UK Full time

    Job Title: Multi Skilled TechnicalLocation: 4 days per week in Horsham, Sussex and 1 day per week at 22 Bishopsgate, London. Travel to London will be fully funded from home address.Salary: £41,500 per annum + OTWorking hours: Monday to Friday 7:00 to 16:00, or 08:00 to 17:00Benefits: 25 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme), On call...

  • Electrical Maintenance Technician

    2 weeks ago

    Horsham, West Sussex, United Kingdom Emcor UK Full time

    Job Title: Multi Skilled TechnicalLocation: 4 days per week in Horsham, Sussex and 1 day per week at 22 Bishopsgate, London. Travel to London will be fully funded from home address.Salary: £41,500 per annum + OTWorking hours: Monday to Friday 7:00 to 16:00, or 08:00 to 17:00Benefits: 25 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme), On call...

  • Help Desk Operator

    3 weeks ago

    Horsham, United Kingdom CV-Library Full time

    Location: RSA - Horsham Salary: £27,000 per annum Working hours: 8:00 to 17:00 Monday to Friday, 40 hours per week. Contract Type: Permanent Full Time Benefits: 25 Days holidays + Bank holidays, plus access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover. About...

Helpdesk Technician

2 months ago

Horsham, West Sussex, United Kingdom Stratospherec Limited Full time £25,000

Job Title: 1st Line Support Technician

We are seeking a highly motivated and customer-focused individual to join our expanding helpdesk team as a 1st Line Support Technician at Stratospherec Limited.

About the Role

As a 1st Line Support Technician, you will be the first point of contact for clients, handling general queries and technical issues related to our web application and CRM/Case management system.

Key Responsibilities

  • Handling helpdesk calls and managing the helpdesk ticketing system to ensure timely support for clients.
  • Resolving issues where possible or escalating them to 2nd or 3rd Line Support when necessary.
  • Performing basic account management tasks, such as registering/cancelling software licenses, adjusting user settings, and providing basic training to clients.
  • Assisting with the onboarding of new clients and supporting the launch of new services.

Requirements

  • Previous experience in a helpdesk or customer service role.
  • Strong communication skills, with excellent spoken and written English.
  • An A-Level (or equivalent/higher qualification) in a technology-related subject, such as ICT, Computing, or Computer Science.
  • A solid understanding of software fundamentals and a desire to learn more.
  • An ability to thrive in a fast-paced environment while delivering excellent customer service.

What We Offer

  • A competitive salary of up to £25,000.
  • A clear path for career progression within a forward-thinking company.
  • A supportive team culture in a growing fintech company with a strong industry presence.