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IT Support Specialist

2 months ago

Horsham, West Sussex, United Kingdom Proactive Appointments Full time

Job Summary:

We are seeking an experienced IT Helpdesk Analyst to join our team on a contract basis. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide first and second-line technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to Windows, Office 365, Teams, Active Directory, and MS Exchange
  • Collaborate with internal teams to resolve complex technical issues
  • Document and maintain accurate records of client interactions and technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Previous experience in a similar role, preferably in a helpdesk or technical support environment
  • Excellent customer service and communication skills
  • Strong technical skills, including knowledge of Windows, Office 365, Teams, Active Directory, and MS Exchange
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proactive and solution-focused approach to problem-solving

About Us:

Proactive Appointments Limited is an employment agency and employment business that operates as an equal opportunities organisation. We take our obligations to protect your personal data very seriously and process any information provided to us in accordance with our Privacy Notice, which can be found on our website.