Technical Support Specialist

3 weeks ago

Horsham, West Sussex, United Kingdom CV-Library Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Global 4 Communications Ltd. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide technical support and troubleshooting for a wide range of technical issues
  • Communicate effectively with customers to understand their needs and provide solutions
  • Work collaboratively with internal teams to resolve complex technical issues
  • Stay up-to-date with the latest technology and industry trends
  • Meet or exceed customer satisfaction targets
Requirements:
  • Strong technical knowledge and experience in telecoms and IT
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
  • Certifications in Draytek and 8x8 UCAS Support
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.

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