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Technical Support Specialist

2 months ago

Horsham, West Sussex, United Kingdom Neoci Ltd Full time
Technical Support Role

We are seeking a skilled Technical Support Specialist to join our team at Neoci Ltd. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their technology challenges are resolved efficiently and effectively.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot and resolve technical issues with hardware, software, and network-related problems
  • Collaborate with internal teams to resolve complex technical issues
  • Document and maintain accurate records of customer interactions and technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Strong technical knowledge of hardware, software, and network-related technologies
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong customer service skills and a passion for delivering exceptional customer experiences

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to the latest technology and tools

Apply Now:

If you are a motivated and skilled Technical Support Specialist looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].