Technical Support Specialist

3 days ago

Horsham, West Sussex, United Kingdom Global 4 Communications Limited Full time
Job Description

Job Title: Technical Support Specialist

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Global 4 Communications Limited. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and chat
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry trends and technologies
  • Provide excellent customer service and ensure high levels of customer satisfaction

Requirements:

  • 2+ years of experience in a technical support role
  • Strong technical knowledge and skills in telecoms and IT
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply: If you are a motivated and customer-focused individual with a passion for technology, please submit your application, including your resume and a cover letter, to our in-house recruitment team at recruitment@global4.co.uk or by phone on 01403 272910.

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