Technical Support Specialist
7 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Global 4 Communications Limited. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service and technical support to both internal and external customers.
About the Role- Provide high-quality first-line technical support to end-users and IT teams.
- Work closely with the Technical Team to ensure effective issue resolution and contribute to the company's continual service improvement program.
- Maintain accurate records of incidents, problems, and changes in the designated systems.
As a Technical Support Specialist, your key responsibilities will include:
- Receiving, logging, and managing calls from customers via telephone, online portal, email, and instant messaging.
- Troubleshooting IT-related problems and escalating when necessary.
- Monitoring customer systems using remote monitoring and management tools.
- Performing daily checks of systems and services, reporting on their condition, and taking ownership of user problems.
- Liaising with external technical support teams as required.
To succeed in this role, you will need:
- A professional, presentable, approachable, and courteous demeanor.
- Excellent communication and interpersonal skills.
- The ability to develop technical and client experience skills in line with the services offered by the company.
You will have a good understanding of structured IT Service Management best practices such as ITIL and experience working with internal and external support teams delivering technical support of IT systems and services.
The estimated salary for this role is £25,000-£30,000 per annum, depending on experience.
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