Technical Support Specialist

7 days ago


Horsham, West Sussex, United Kingdom Global 4 Communications Limited Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Global 4 Communications Limited. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service and technical support to both internal and external customers.

About the Role
  • Provide high-quality first-line technical support to end-users and IT teams.
  • Work closely with the Technical Team to ensure effective issue resolution and contribute to the company's continual service improvement program.
  • Maintain accurate records of incidents, problems, and changes in the designated systems.
Responsibilities

As a Technical Support Specialist, your key responsibilities will include:

  1. Receiving, logging, and managing calls from customers via telephone, online portal, email, and instant messaging.
  2. Troubleshooting IT-related problems and escalating when necessary.
  3. Monitoring customer systems using remote monitoring and management tools.
  4. Performing daily checks of systems and services, reporting on their condition, and taking ownership of user problems.
  5. Liaising with external technical support teams as required.
Requirements

To succeed in this role, you will need:

  • A professional, presentable, approachable, and courteous demeanor.
  • Excellent communication and interpersonal skills.
  • The ability to develop technical and client experience skills in line with the services offered by the company.
Knowledge and Experience

You will have a good understanding of structured IT Service Management best practices such as ITIL and experience working with internal and external support teams delivering technical support of IT systems and services.

The estimated salary for this role is £25,000-£30,000 per annum, depending on experience.



  • Horsham, West Sussex, United Kingdom Global 4 Communications Limited Full time

    {"h1": "1st Line Technical Support Job Description", "p1": "At Global 4 Communications Limited, we are seeking a skilled and dedicated Technical Support Specialist to join our dynamic team. As a key member of our customer support team, you will be the initial point of contact for customer queries, faults, escalations, and service amendments.", "p2": "Your...


  • Horsham, West Sussex, United Kingdom CV Technical Full time

    Job DescriptionWe are seeking a highly motivated and skilled Hybrid Service Technician to join our team at CV Technical. As a key member of our operations team, you will be responsible for providing exceptional service and support to our clients across the UK.Key Responsibilities:Responding to service calls on a UK basisBreakdown repair and servicing of...


  • Horsham, West Sussex, United Kingdom beBee Professionals Full time £35,000 - £45,000

    beBee Professionals is seeking a skilled Technical Installation Specialist to provide on-site installation, maintenance, and repair services for our clients. In this role, you will ensure that our customers' technical equipment is functioning optimally and provide excellent customer support.Key Responsibilities:Install and maintain equipment at customer...

  • IT Support Specialist

    4 weeks ago


    Horsham, West Sussex, United Kingdom Global 4 Communications Limited Full time

    Job Summary: We are seeking a highly skilled and customer-focused IT Support Specialist to join our team at Global 4 Communications Limited.Key Responsibilities:Provide first-line technical support to end-users and IT teams, ensuring timely and effective resolution of IT-related issues.Deliver training sessions and programs to end-users, promoting knowledge...


  • Horsham, West Sussex, United Kingdom SMT GB Full time

    At SMT GB, we are seeking a skilled Technical Service Specialist to join our team. As a key member of our Field Service Engineering department, you will play a vital role in ensuring the delivery of exceptional service to our customers.The ideal candidate will have a strong background in plant maintenance and a formal engineering qualification in a related...


  • Horsham, West Sussex, United Kingdom Global 4 Communications Limited Full time

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at Global 4 Communications Limited. As a Technical Support Engineer, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for a wide range of technical...


  • Horsham, West Sussex, United Kingdom Rise Technical Recruitment Limited Full time

    Job Opportunity**Electronics Engineering Specialist Role**Location: Horsham, UKWe are seeking an experienced Electronics Engineer to join our team at Rise Technical Recruitment Limited. The ideal candidate will have a strong background in electronics design and a passion for delivering high-quality solutions.Key Responsibilities:Design and develop electronic...


  • Horsham, West Sussex, United Kingdom Global 4 Communications Limited Full time

    Job Description for Technical Support EngineerGlobal 4 Communications Limited is committed to delivering exceptional customer service, and we are seeking a highly skilled Technical Support Engineer to join our team.The successful candidate will be responsible for providing technical support and resolving customer faults in a fast-paced and dynamic...


  • Horsham, West Sussex, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Job Title: Field Service EngineerBeBee Professionals, a leading provider of technical services, is seeking a skilled Field Service Engineer to join our team in Horsham. As a key member of our team, you will be responsible for providing on-site installation, maintenance, and repair services to our clients.Key Responsibilities:Install and maintain technical...

  • HR Support Specialist

    4 weeks ago


    Horsham, West Sussex, United Kingdom JGA Recruitment Full time

    HR Administrator RoleThis position involves downloading HR information from a legacy system and uploading it into a newly implemented HRIS. The successful candidate will have HR experience, good technical skills, and be able to start immediately.Key Responsibilities:Download and upload HR dataUtilize technical skills for data managementStart work as soon as...


  • Horsham, West Sussex, United Kingdom myGwork Full time

    About the RoleWe are seeking a skilled Game Development Specialist - Technical Designer to join our team at Creative Assembly in Horsham, UK. This is an exciting opportunity for a talented individual to work on award-winning games and contribute to the development of new features and tools.


  • Horsham, West Sussex, United Kingdom Bennett and Game Recruitment LTD Full time

    Job DescriptionWe are seeking a skilled Crane Engineer to join our team in a field-based role. As an Overhead Crane Technical Specialist, you will be responsible for the installation, maintenance, and servicing of overhead gantry cranes within the surrounding counties of Horsham.Key Responsibilities:Installation and repair of overhead cranes to ensure safe...


  • Horsham, West Sussex, United Kingdom Artemis Recruitment Consultants Ltd Full time

    About the RoleWe are looking for a Technical Support Analyst to assist our Financial Planners in delivering high-quality services to clients. As a key member of our team, you will play a vital role in supporting the planning process, from research and analysis to presenting recommendations to clients.The ideal candidate will possess a good understanding of...


  • Horsham, West Sussex, United Kingdom Rise Technical Recruitment Limited Full time

    Are you a seasoned Electronics Engineer looking to take your skills to the next level? We have an exciting opportunity for a Senior Electronics Design Specialist to join our team at Rise Technical Recruitment Limited.The Role:Lead the design and development of cutting-edge electronics projects.Collaborate with cross-functional teams to drive innovation and...


  • Horsham, West Sussex, United Kingdom AJ Walter Aviation Full time

    Technical Services EngineerEmbark on a challenging role as a Technical Services Engineer at AJW Group, a leading global provider of commercial and business aircraft spare parts. As a valued member of our technical operations team, your analytical prowess and technical expertise will be pivotal in enhancing business profitability.Main...


  • Horsham, West Sussex, United Kingdom Meridian Business Support Full time

    We are seeking a skilled Clinical Care Specialist to join our Clinical homecare team. As a Clinical Care Specialist, you will be responsible for providing high-quality care to patients in their own homes. Key responsibilities include administering IV infusions, injections, and parenteral nutrition treatments, as well as working collaboratively with other...


  • Horsham, West Sussex, United Kingdom Global 4 Communications Limited Full time

    About Global 4 Communications LimitedGlobal 4 Communications Limited is a forward-thinking business that utilises the latest technology to support a wide range of clients in multiple industry verticals. Our company vision is to solve our customer's technology challenges by advising and implementing the right solution, while demonstrating best-in-class...


  • Horsham, West Sussex, United Kingdom Talented People Solutions Commercial Ltd Full time

    FIELD SERVICE ENGINEERWe are seeking a skilled Field Service Engineer to provide technical solutions to our customers in the UK and Ireland. You'll be responsible for calibration, installation, qualification, and support services, with occasional travel across Europe.Key Responsibilities:Provide ISO17025 calibration servicesInstall hardware and software...


  • Horsham, West Sussex, United Kingdom Mane Contract Services Full time

    About the Role:Mane Contract Services is seeking a highly skilled Senior Technical Systems Specialist to join our team in Horsham. This exciting opportunity will involve working on complex systems engineering projects, collaborating with cross-functional teams to deliver high-quality results.Job Summary:We are looking for a seasoned professional with...


  • Horsham, West Sussex, United Kingdom Meridian Business Support Full time

    Job Title: Registered Nurse IV TherapyMeridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.About the RoleWe are looking for an experienced Registered Nurse to join our leading Clinical homecare company in a field-based role visiting patients at their own homes.You will spend quality...