Technical Support Engineer

4 weeks ago


Horsham, West Sussex, United Kingdom Global 4 Communications Limited Full time
Job Description

We are seeking a highly skilled Technical Support Engineer to join our team at Global 4 Communications Limited. As a Technical Support Engineer, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary focus will be on resolving complex technical issues, escalating issues to senior engineers when necessary, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Diagnose and resolve complex technical issues
  • Educate customers on technical solutions and best practices
  • Collaborate with internal teams to ensure seamless customer experiences
  • Stay up-to-date with industry trends and technologies

Requirements:

  • 2+ years of experience in a technical support role
  • Strong technical knowledge of telecoms and IT systems
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving skills and attention to detail

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual with a passion for technical support, please submit your application, including your resume and a cover letter, to our in-house recruitment team at recruitment@global4.co.uk or by phone at 01403 272910.



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