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IT Support Specialist

2 months ago

Horsham, West Sussex, United Kingdom Stratospherec Limited Full time
About the Role

We are seeking a highly motivated and organized IT Support Specialist to join our team at Stratospherec Limited. As a key member of our helpdesk team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Helpdesk Support: Handle incoming calls, emails, and tickets from clients, providing timely and effective solutions to their technical issues.
  • Ticket Management: Manage and track helpdesk tickets, ensuring that all issues are resolved in a timely and professional manner.
  • Technical Troubleshooting: Troubleshoot and resolve technical issues related to software, hardware, and network connectivity.
  • Collaboration: Work closely with our development team to resolve complex technical issues and implement new solutions.
  • Communication: Communicate effectively with clients, providing clear and concise explanations of technical issues and solutions.
Requirements
  • Technical Knowledge: Strong understanding of software fundamentals, including operating systems, applications, and network protocols.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex technical information to non-technical clients.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Teamwork: Ability to work collaboratively as part of a team, providing support and assistance to colleagues as needed.
What We Offer
  • Competitive Salary: A competitive salary of up to £25,000, depending on experience.
  • Opportunities for Growth: Opportunities for career growth and professional development within a dynamic and forward-thinking company.
  • Supportive Team Culture: A supportive and collaborative team culture, with a focus on providing exceptional customer service and technical support.