Partner Success Advisor

6 days ago

London, Greater London, United Kingdom SAP SE Full time
SAP BTP Customer Success Partner Senior Advisor

At SAP, we empower our employees to bring out their best. Our company culture is centered around collaboration and a shared passion to drive business success.

Key Responsibilities

The focus of this position is to join the BTP Customer Success Partner (CSP) team and become the trusted advisor to our flagship EMEA customers, helping them drive a roadmap for BTP adoption and consumption across their organization.

  • You will proactively partner with customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account Team, by building out a joint outcome-based plan, and drive a mutual understanding of IT architecture and business value.
  • You will deliver expertise in digital transformation and advise on technical and business architectures.
  • You will be the primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers, leveraging assets of the SAP BTP engagement model.
  • You will instruct and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.
  • You will be a voice of the customer to internal SAP stakeholders. You will work with colleagues from a broad variety of groups such as Cloud Success Services, Account Teams, Pre-sales, Product Management, Support, Services, Partners, etc.
  • BTP-CSP Senior Advisor may also be assigned to fulfill a customer's premium subscription services.
  • Excellent understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
  • Working knowledge of hybrid and cloud-based landscapes and can guide customers on technology architectures and strategies.
  • Ability to manage complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
  • Strong customer service mindset and customer empathy.

Why SAP?

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.

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