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Partner Success Specialist
2 months ago
We are seeking a highly skilled Technical Account Manager to join our team at ClearScore. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our partners, ensuring their success and growth within our ecosystem.
Key Responsibilities- Relationship Management
- Act as the primary point of contact for our partner relationships, working closely with our commercial performance team to understand their needs and goals.
- Develop a deep understanding of our partners' business objectives and be proactive in establishing and maintaining excellent partner relationships.
- Attend and support commercial team in Quarterly Business Reviews (QBRs).
- Integration SME
- Onboard partners through the integration process, serving as the Subject Matter Expert (SME) for each individual integration.
- Ensure partners stay within the defined strategy of the Partner Integration Program.
- Work with Product Management, Engineering, Program Management, and other identified teams to implement bespoke integrations.
- Performance Management
- Manage all partner requests, particularly around offer management and business rules.
- Recommend improvements to ensure high performance of partners' offer panel.
- Configure and launch seasonal campaigns throughout the year.
- Team Management
- Liaise with Partner Success engineers to manage the backlog of requests.
- Develop and document processes and procedures for partner success to drive efficiencies.
- Collaborate with Platform teams to improve functionality and reduce BAU work in our go-to-market teams.
- Exceptional Communication Skills
- Strong written and verbal communication skills, with a background in Technical Product Ownership, Engineering, Architecture, or another technical role with direct relationships with clients or partners.
- Analytical and Data-Driven
- A natural planner, able to coordinate and inspire cross-functional teams to deliver exceptional comms through strong project management.
- Highly analytical and data-driven, excited by and proficient at numerical marketing, and able to use data to make informed decisions.
- Stakeholder Management
- Confident working alongside and influencing senior stakeholders.
- Organizational Skills
- Organized, proactive, and great attention to detail.
- Positive attitude, able to work under pressure and within a moving framework.