Senior Director, Hotel Partner Operations Specialist
4 weeks ago
At Expedia Group, we're shaping the future of travel for everyone, everywhere. Our diverse and vibrant community is essential in driving our success. To achieve this, we need talented individuals who share our passion for travel and customer satisfaction.
Key Responsibilities- Lead hotel partner support operations globally, ensuring scalable and cost-effective service delivery.
- Partner with internal teams to effectively manage successful account relationships and communicate performance and opportunities.
- Influence self-service strategy and efficient services to reduce partner effort through service channels.
- Deliver quality support to partners across all channels, including phone, chat, and email.
- Collaborate with Continuous Improvement and Strategic Project teams on aligned initiatives and KPI objectives.
- Ensure the greater business vision is understood by the team and translate it into functional goals.
- Build systems that encourage talent to grow within the organization.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.
We are committed to creating a diverse and inclusive work environment. If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team.
Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.
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