Senior Director, Hotel Partner Operations Lead
1 month ago
At Expedia Group, we're shaping the future of travel for everyone, everywhere. Our diverse, vibrant, and welcoming community is essential in driving our success. As a Senior Director, Hotel Partner Operations Lead, you'll help lead hotel partner support operations globally across all operational elements of their journey with Expedia.
Key Responsibilities:
- Directly lead internal operational teams based in multiple global locations.
- Lead, inspire, and engage the global based vendor footprint.
- Act as a key point of contact for strategic vendor partners.
- Implement and execute focused partner service strategy.
- Primary contact for internal Hotel market management teams; partnering on effectively managing successful account relationships.
- Influence self-service strategy and efficient services with focus on reduction of partner effort through service channels.
- Delivery of quality support to partners across all channels.
- Partner with Continuous Improvement and Strategic Project teams on aligned initiatives and KPI objectives.
Requirements:
- Expert understanding of operational structures and functions essential to manage operations globally.
- Ensures the greater business vision is understood by the team, defines its interpretation and can translate into functional goals.
- A key influencer of stakeholder groups to ensure team are fully supported for their operational work.
- Explicitly builds systems that encourage talent to grow in the organization.
- Experience leading large vendor agent populations.
- Previous experience leading in travel operations preferred.
This role offers a total cash range of $244,500 to $342,500, with potential to increase up to $391,000 based on performance. We're committed to creating an inclusive work environment with a diverse workforce and offer a full benefits package, including exciting travel perks, generous time-off, parental leave, and career development resources.
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