Senior Director, Hotel Partner Operations Lead

1 month ago


London, Greater London, United Kingdom Expedia, Inc. Full time

At Expedia Group, we're shaping the future of travel for everyone, everywhere. Our diverse, vibrant, and welcoming community is essential in driving our success. As a Senior Director, Hotel Partner Operations Lead, you'll help lead hotel partner support operations globally across all operational elements of their journey with Expedia.

Key Responsibilities:

  • Directly lead internal operational teams based in multiple global locations.
  • Lead, inspire, and engage the global based vendor footprint.
  • Act as a key point of contact for strategic vendor partners.
  • Implement and execute focused partner service strategy.
  • Primary contact for internal Hotel market management teams; partnering on effectively managing successful account relationships.
  • Influence self-service strategy and efficient services with focus on reduction of partner effort through service channels.
  • Delivery of quality support to partners across all channels.
  • Partner with Continuous Improvement and Strategic Project teams on aligned initiatives and KPI objectives.

Requirements:

  • Expert understanding of operational structures and functions essential to manage operations globally.
  • Ensures the greater business vision is understood by the team, defines its interpretation and can translate into functional goals.
  • A key influencer of stakeholder groups to ensure team are fully supported for their operational work.
  • Explicitly builds systems that encourage talent to grow in the organization.
  • Experience leading large vendor agent populations.
  • Previous experience leading in travel operations preferred.

This role offers a total cash range of $244,500 to $342,500, with potential to increase up to $391,000 based on performance. We're committed to creating an inclusive work environment with a diverse workforce and offer a full benefits package, including exciting travel perks, generous time-off, parental leave, and career development resources.



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