Global Hotel Operations Director

6 days ago


London, Greater London, United Kingdom ENGINEERINGUK Full time

Role Overview

We are seeking a skilled and experienced Global Hotel Operations Director to lead our hotel partner support operations globally, driving scalable, cost-effective service while maintaining and improving the desired traveler/partner experience.

About Expedia Group

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners.

Key Responsibilities

  • Directly lead internal operational teams based in multiple global locations, managing ~500 associates.
  • Lead, inspire, and engage the global-based vendor footprint, managing ~1,000 vendor agents.
  • Act as a key point of contact for strategic vendor partners.
  • Implement and execute focused partner service strategy.
  • Primary contact for internal Hotel market management teams; partnering on effectively managing successful account relationships.
  • Influence self-service strategy and efficient services with focus on reduction of partner effort through service channels.
  • Delivery of quality support to partners across all channels (phone, chat, email).
  • Partner with Continuous Improvement and Strategic Project teams on aligned initiatives and KPI objectives.
  • Participate as core member of the Operations leadership team.

Requirements

  • Expert understanding of operational structures and functions essential to manage operations globally.
  • Ensures the greater business vision is understood by the team, defines its interpretation, and can translate into functional goals.
  • A key influencer of stakeholder groups to ensure team are fully supported for their operational work.
  • Explicitly builds systems that encourage talent to grow in the organization.
  • Experience leading large vendor agent populations.
  • Previous experience leading in travel operations preferred.

What You Will Enjoy

The total cash range for this position in London is estimated at £192,600 - £272,100 (approximately USD 244,500 - $342,500). Employees in this role have the potential to increase their pay up to $391,000 based on ongoing, demonstrated, and sustained performance in the role.

Benefits

We offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.

Accommodation Requests

If you require assistance with any part of the application or recruiting process due to a disability or other physical/mental health condition, please reach out to our Recruiting Accommodations Team through the Accommodation Request.



  • London, Greater London, United Kingdom Human One Global Full time

    We are seeking an experienced Hotel Operations Director to lead our Rooms Division team. With a strong background in Reception, Concierge, and Night Operations, as well as a solid understanding of Housekeeping operations, you will be responsible for delivering exceptional guest experiences and driving performance through continuous training and mentoring.Key...


  • London, Greater London, United Kingdom Expedia, Inc. Full time

    At Expedia, Inc., we're shaping the future of travel. To achieve this vision, we need talented professionals like you to help us deliver exceptional experiences for our partners and customers. As a Senior Director, Hotel Partner Operations, you'll play a critical role in leading global hotel partner support operations, ensuring scalable, cost-effective...


  • London, Greater London, United Kingdom Hilton Worldwide, Inc. Full time

    Job DescriptionHilton Worldwide, Inc. is seeking a highly skilled and experienced Director of Operations to join our team. As a key member of our hotel management team, you will be responsible for the effective operational management of our hotel, ensuring that our guests receive exceptional service and that our revenue and guest satisfaction targets are met...


  • London, Greater London, United Kingdom NoMad Hotel Full time

    descriptions[1]":"About the JobNoMad London is seeking a highly skilled Duty Manager to join their team. As a key member of the hotel's management team, you will be responsible for overseeing the daily operation of the hotel, including supervising the Front Desk and Bell Team, handling guest incidents, and working closely with other departments.Key...


  • London, Greater London, United Kingdom COREcruitment Ltd Full time

    Hotel Operations DirectorSalary: NegotiableLocation: LondonCOREcruitment Ltd is seeking a skilled Hotel Operations Director to lead the daily operations of a branded hotel in London. The ideal candidate will have experience managing a team and overseeing the financial and operational aspects of the business.ResponsibilitiesProvide strategic direction and...


  • London, Greater London, United Kingdom COREcruitment Ltd Full time £70,000

    Job Title: Hotel Operations DirectorWe are seeking a highly skilled Hotel Operations Director to join our team at COREcruitment Ltd. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our central London hotel.Key Responsibilities: Oversee revenue management to ensure maximum profitability Deliver achievable hotel...


  • London, Greater London, United Kingdom Hotel Du Vin Full time

    About This OpportunityWe are seeking an experienced Senior Hotel Operations Director to join our team at Hotel Du Vin. As a key member of our senior leadership team, you will be responsible for overseeing the property management and compliance function across our organisation.Job SummaryThe successful candidate will have a particular focus on developing our...

  • Global Sales Director

    4 weeks ago


    London, Greater London, United Kingdom Global Holdings Management Group (UK) Limited Full time

    Job Title: Global Sales DirectorJob Summary:We are seeking a highly skilled and experienced Global Sales Director to lead our global sales team and drive revenue growth across all allocated market segments. The successful candidate will have a proven track record in sales management and a strong understanding of the hotel industry.Key Responsibilities:Manage...


  • London, Greater London, United Kingdom Expedia, Inc. Full time

    About This RoleExpedia Group brands power global travel for everyone, everywhere. To shape the future of travel, people must come first.As a key member of our team, you will help lead hotel partner support operations globally across all operational elements of their journey with Expedia. This includes providing scalable, cost-effective service while...

  • Global Sales Director

    4 weeks ago


    London, Greater London, United Kingdom Global Holdings Management Group (UK) Limited Full time

    Job Title: Global Sales DirectorJob Summary:We are seeking a highly skilled and experienced Global Sales Director to lead our global sales team and drive revenue growth across all allocated market segments. The successful candidate will have a proven track record in sales management and a strong understanding of the hotel industry.Key Responsibilities:Manage...

  • Global Sales Director

    4 weeks ago


    London, Greater London, United Kingdom Global Holdings Management Group (UK) Limited Full time

    Job Title: Global Sales DirectorJob Summary:We are seeking a highly motivated and experienced Global Sales Director to lead our global sales team and drive revenue growth across all allocated market segments. The successful candidate will have a proven track record in sales management and a strong understanding of the hotel industry.Key...


  • London, Greater London, United Kingdom careers4a - Jobboard Full time

    Hotel Operations DirectorWe are seeking a seasoned Hotel Operations Director to oversee the daily operations of our prestigious five-star hotel in Yorkshire.The ideal candidate will have a proven track record of enhancing profit and growth, supporting departments, and driving business strategy.Develop and implement operational strategies to improve guest...


  • London, Greater London, United Kingdom COREcruitment Full time

    Hotel Operations Director**About the Role:**We are seeking a skilled Hotel Operations Director to oversee the entire operation of our hotel in West London. As a key member of the COREcruitment team, you will be responsible for managing the budget, creating strategies to increase revenue, and ensuring key performance indicators are met.The successful...


  • London, Greater London, United Kingdom Accor Full time

    Job Title: Hotel Operations DirectorAbout the Role:We are seeking a highly experienced Hotel Operations Director to join our team at The Savoy, a Fairmont Managed Hotel. As a key member of our leadership team, you will be responsible for the day-to-day operation of the hotel, ensuring the delivery of a consistently high level of memorable luxury guest...


  • London, Greater London, United Kingdom Wonderful Night Sleep Hotel Full time

    Hotel Manager Job Overview:We are seeking an experienced and motivated Hotel Manager to oversee the operations of both our Southend-on-Sea and Canary Wharf properties. This is a unique opportunity for a versatile hospitality professional to manage and elevate two distinct hotel environments, ensuring each property operates seamlessly and consistently exceeds...


  • London, Greater London, United Kingdom Millennium Hotels UKEU - Careers Full time

    Hotel Operations DirectorWe are seeking a highly skilled Hotel Operations Director to lead our team at Chelsea Harbour Hotel.This is a unique opportunity to join a luxury hotel brand and take on a challenging role that requires a proven track record of delivering exceptional results.The ideal candidate will have a strong background in hotel operations, with...


  • London, Greater London, United Kingdom Global Processing Services Full time

    We are seeking an experienced Global Operations Director to lead the day-to-day running of our Global Operations team. This role will be responsible for overseeing fraud and card operations, reporting directly into the Chief Operating Officer.Data & ReportingUtilize data to drive decision-making, develop new approaches, evaluate platform performance, and...


  • London, Greater London, United Kingdom COREcruitment International Full time

    Hotel Operations DirectorLead a team of experienced professionals in a fast-paced hotel environment, driving revenue growth and guest satisfaction through effective management of hotel operations.Key Responsibilities:Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.Develop and implement...


  • London, Greater London, United Kingdom Hosco Full time

    About The HoxtonThe Hoxton is a fast-growing international hotel brand with a passion for delivering exceptional hospitality experiences. We are committed to building a global brand that is innovative, creative, and rewarding.Our team at The Hoxton, Southwark is looking for an experienced Executive Hotel Operations Director who will lead our management team...


  • London, Greater London, United Kingdom Beaverbrook Full time

    Beaverbrook Town House is seeking a seasoned Hotel Operations Director to oversee all aspects of hotel operations and lead a team dedicated to delivering exceptional guest experiences. The ideal candidate will have a strong background in Food and Beverage management.Key Responsibilities:Develop and implement operational strategies to drive excellence in...