Restaurant Partner Success Specialist

4 weeks ago


London, Greater London, United Kingdom Deliveroo Full time

The Customer Experience team at Deliveroo is looking for a highly motivated and organized Restaurant Partner Success Specialist to join their team. As a key member of the team, you will be responsible for delivering exceptional customer experiences to our restaurant partners. Your primary focus will be on administration duties, menu creation, and ensuring data accuracy for our restaurant partners. You will be the first point of contact for our restaurant partners, providing world-class support and ensuring their needs are met.

Key Responsibilities:

  • Deliver exceptional customer experiences to our restaurant partners through phone and email support
  • Create and amend menus for our restaurant partners in an efficient manner
  • Ensure data accuracy and maintain accurate records for our restaurant partners
  • Identify and escalate priority issues to high-level management
  • Provide feedback and suggestions to team leads to improve our restaurant partners' experience
  • Work closely with the team to ensure individual requirements and expectations are met

Qualifications:

  • Excellent English and Cantonese language skills
  • Ability to use multiple systems and multitask in a fast-paced environment
  • Ability to quickly assess situations and problem-solve to point of resolution
  • Cheerful personality, good team player, and ability to work under pressure
  • Required customer service experience

Why Deliveroo?

At Deliveroo, we prioritize our employees' welfare and offer a range of competitive benefits. We believe a great workplace is one that represents the world we live in and is beautifully diverse. We have no judgments when it comes to any aspect of our employees' identities - all we need is a passion for food and a desire to be part of one of the fastest-growing scaleups around.



  • London, Greater London, United Kingdom Beast Restaurant Full time

    At Beast Restaurant, our mission is to provide exceptional dining experiences for food enthusiasts. To achieve this goal, we are seeking a skilled and enthusiastic Restaurant Operations Specialist.


  • London, Greater London, United Kingdom Deliveroo Full time

    Role OverviewWe are seeking a highly motivated and organized individual to join our Partner Service team as a Customer Success Partner. This role will focus on providing exceptional support to our restaurant partners, ensuring their success and growth within the Deliveroo ecosystem.ResponsibilitiesProvide best-in-class onboarding experiences for new...

  • Restaurant Supervisor

    4 weeks ago


    London, Greater London, United Kingdom Restaurant Associates Full time

    Café and Restaurant Supervisor As a key member of our restaurant team, you will be responsible for the efficient and effective management of our café and restaurant operations. Your main goal will be to ensure high-quality food and beverage services are delivered consistently, meeting our company standards and client expectations. Here are some of the key...


  • London, Greater London, United Kingdom Deliveroo Full time

    Job DescriptionWe are seeking a Restaurant Support Specialist to join our Partner Service team. This role will involve working closely with our restaurant partners to ensure their success and growth within the Deliveroo ecosystem.Key ResponsibilitiesOnboard new restaurant partners and provide them with the necessary tools and resources to succeedRespond to...


  • London, Greater London, United Kingdom Azumi Restaurant Group Full time

    Job Overview: Food and Beverage Technology SpecialistWe are seeking an experienced Food and Beverage Technology Specialist to join our team at Azumi Restaurant Group. This is an exciting opportunity for a highly skilled individual with expertise in food and beverage technology to support the smooth operation of our restaurant systems across the UK, Europe,...


  • London, Greater London, United Kingdom Figo Restaurant Full time

    Restaurant Operations ManagerAs a seasoned hospitality professional, we are seeking an experienced Restaurant Operations Manager to oversee the daily operations of our Italian restaurant. The ideal candidate will have a proven track record of delivering excellent customer service and leading high-performing teams.The successful candidate will be responsible...


  • London, Greater London, United Kingdom Bocconcino Restaurant Full time

    Restaurant Chef Coordinator (Osteria del Mare and Bocconcino Mayfair restaurants)We are seeking an organized and efficient Restaurant Chef Coordinator to join our team at the Osteria del Mare and Bocconcino Mayfair restaurants. The successful candidate will be responsible for supporting the Commis Chef in preparing and cooking dishes, maintaining high...


  • London, Greater London, United Kingdom Restaurant Associates Full time

    About This OpportunityRestaurant Associates is seeking a highly skilled Chef de Partie to join our team in Canary Wharf, London.Key Responsibilities:Assist in the preparation and cooking of high-quality mealsLead a team of kitchen staff and ensure seamless service deliveryMaintain the highest standards of food safety and presentationSalary and BenefitsA...


  • London, Greater London, United Kingdom Restaurant Associates Full time

    Restaurant Associates is seeking a highly skilled Restaurant Culinary Manager to join our team in London.The successful candidate will work 37 hours per week, Monday to Friday, from 7:00 am to 3:00 pm, and receive a competitive salary of £16.76 per hour, with opportunities for overtime.We are looking for someone who is driven to create exceptional culinary...


  • London, Greater London, United Kingdom OPSO RESTAURANT Full time

    About OPSO RestaurantOPSO restaurant, situated in the heart of Marylebone, has been a pioneer in introducing and establishing Modern Greek cuisine in London's dining scene over the past decade. This successful establishment combines a contemporary culinary perspective with the renowned Greek hospitality.Job Summary:We are seeking an experienced bartender to...


  • London, Greater London, United Kingdom Norma Restaurant Full time

    We are looking for an exceptional Restaurant Service Team Member to join our vibrant dining team at Norma Restaurant.Norma is a contemporary restaurant, inspired by the rich food and culture of Sicily, with a special emphasis on the Moorish influences of the Island's cuisine.Square Meal has voted Norma one of the top 100 best restaurants in London.We are...


  • London, Greater London, United Kingdom Restaurant Associates Full time

    Job DescriptionAbout this roleThis role is responsible for the overall efficient and effective management of the Restaurant to ensure great quality, consistent food and beverage services.Key responsibilities include maintaining positive client relationships, ensuring the smooth planning of the Restaurant and resources to deliver a first-class food and...


  • London, Greater London, United Kingdom Apulia restaurant Full time

    We are looking for a motivated and experienced Team Member to join our restaurant team at Apulia, a vibrant and successful Italian restaurant in London.The ideal candidate will have at least 2 years of experience as a Waiter/Waitress and be willing to learn and grow in their career.Responsibilities will include:Providing exceptional customer service and...


  • London, Greater London, United Kingdom Restaurant Associates Full time

    Restaurant and Catering Operations DirectorAs a key member of the Restaurant Associates team, you will be responsible for the overall management of our restaurant, retail, and hospitality operations. This role requires a dynamic and results-driven individual with a passion for delivering exceptional food and beverage services.You will work closely with our...


  • London, Greater London, United Kingdom Restaurant Associates Full time

    We're seeking an experienced Sous Chef to join our team in a prestigious central London location, supporting the Head Chef in delivering exceptional dining experiences.">"> Main Responsibilities:To maintain high standards of food quality, presentation, and safety.To assist the Head Chef in leading the kitchen team, promoting a positive and productive work...

  • Hospitality Expert

    7 days ago


    London, Greater London, United Kingdom OPSO RESTAURANT Full time

    About OPSO RestaurantLocated in the heart of Marylebone, OPSO restaurant has been a pioneer in introducing and establishing Modern Greek cuisine in London's dining scene for over a decade.A Unique OpportunityWe are seeking an experienced bartender to join our talented food and beverage team at OPSO restaurant. As a key member of our team, you will have the...

  • Restaurant Manager

    2 months ago


    City of London, London, Central London, United Kingdom Angler Restaurant Full time

    The Role:Restaurant ManagerThe Restaurant: Angler - South Place HotelThe Location:3 South Place, London, EC2M 2AFThe Salary:Competitive salaryThe Hours:48 Hours Per WeekWhy work for us:Industry leading pay: We value your expertise and dedication.Dine with style: Enjoy a lavish50% discountat all our restaurants, all day, every day.Exclusive perks: Our teams...


  • South East London, London, United Kingdom Bocconcino Restaurant Full time

    Full-time Waiter/WaitressNEW Restaurant OSTERIA DEL MARE (WC2R 0JF)Italian restaurants Bocconcino are expanding an opening a new restaurant at the end of November 2024.If you are looking for a full-time permanent position and you are flexible to work any days of the week and if you have at least 2 years experience in working as waitress/waiter in a...


  • South East London, London, United Kingdom Bocconcino Restaurant Full time

    Full-time Restaurant Waiter/WaitressOSTERIA DEL MARE Restaurant (Covent Garden/Strand)We are excited to announce that Italian Restaurants Bocconcino are expanding and now opening a new restaurant at the end of November 2024.If you are looking for a full time permanent position and you are flexible to work any days of the week, please apply.The ideal...


  • London, Greater London, United Kingdom Hide Restaurant Full time

    About the RoleWe are recruiting for a skilled Kitchen Manager to lead our culinary team at HIDE, a renowned restaurant located in the heart of the city. The successful candidate will be responsible for overseeing daily kitchen operations, managing a team of chefs and kitchen assistants, and maintaining high standards of food quality and presentation.To be...