Room Attendant

3 weeks ago


Basildon, United Kingdom Holiday Inn Basildon Full time

Position Overview

As a Housekeeping Team Member, you will be pivotal in maintaining the cleanliness and comfort of our hotel, ensuring a welcoming atmosphere for all guests. Your responsibilities will encompass the thorough cleaning and upkeep of guest accommodations, communal spaces, linen storage, and supply areas, all while adhering to exceptional service standards.

Your duties will include the meticulous servicing of hotel rooms and public areas in accordance with company protocols and within designated time limits. You will be well-versed in the established cleaning criteria and presentation expectations for various room types, promptly reporting any damages or issues to facilitate timely repairs.

Additionally, you will be tasked with returning all cleaning equipment to their designated storage areas at the conclusion of each shift, while ensuring that these storage and workspaces remain organized and clean.

Employee Benefits

  • Enjoy exclusive employee discounts on room rates across the hotel portfolio.
  • Access to the employee room benefit program within the global network. (terms and conditions apply).
  • Shopping discounts covering a wide range of categories including groceries, fashion, travel, and more.
  • Eye care benefits
  • Complimentary legal and financial advice
  • Counseling services
  • Health and life insurance plans
  • Cycle to work initiative
  • Wellness resources and fitness videos
  • Healthy recipe suggestions
  • Guidance on maintaining an active lifestyle
  • Wellness podcasts and video content
  • Breathing and relaxation exercises
  • 24/7 support and advice hotline
  • Team recognition and rewards
  • Complimentary meals during shifts
  • Free parking facilities

Ideal Candidate Profile

  • Possesses prior experience in a similar role with a keen eye for detail in housekeeping tasks.
  • Demonstrates a strong commitment to delivering outstanding customer service and takes pride in maintaining clean and well-presented guest accommodations.
  • Exhibits reliability and punctuality, thriving in a collaborative team environment.
  • Possesses excellent time management abilities, effectively prioritizing tasks to ensure all areas are maintained to high standards within the allotted time.
  • Is physically capable of meeting the demands of the role, including lifting and moving heavy items, standing for extended periods, and working in a dynamic setting.
  • Communicates effectively with colleagues across departments to support the seamless operation of the hotel.
  • Maintains a positive attitude and shows a willingness to learn and acquire new skills.
  • Is knowledgeable about health and safety regulations and understands the proper use of cleaning tools and chemicals.
  • Has a discerning eye for detail, able to identify areas needing additional attention, such as stains or damages.

The Holiday Inn Basildon stands out as a premier hotel, ideally situated for various events and leisure stays. With 148 well-appointed rooms, guests can expect a pleasant experience. The hotel also features diverse dining options to satisfy all preferences.

Our staff embodies a friendly and approachable culture, promoting personal growth and development. We are dedicated to ensuring every guest enjoys a memorable stay, striving to provide top-notch service and hospitality.


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