Support Officer

6 days ago

Basildon, United Kingdom Peabody Full time

Salary** Circa £17,700 (FTE £31,000)**

Location** Basildon**

Contract type** Permanent**

Weekly hours** Monday - Friday - 9-1 (20 hrs per week)**

**What we’re looking for**:

- Do you have experience in diary management and appointment scheduling?
- Are you a customer service champion with the passion and drive for excellent customer service?
- Do you have experience in investigating and reporting on numerous sources of data?
- Are you able to work under pressure and meet deadlines and targets?
- Do you have experience in raising, monitoring and recording work orders though a relevant housing / repair management system?

If so, this role is perfect for you

Here at Peabody, we have a permanent opportunity for a Support Officer on a part time (20 hours per week) basis at our Westminster Bridge Road office.

**A bit about the role**:
As a Support Officer, you will be an integral part of the delivery of Peabody’s repairs, maintenance and property services. Working within our centralised support function, you will be responsible for the back office administrative support to the operational teams delivering day-to-day & major repairs, disrepair, voids / empty homes, professional services and planned preventative maintenance.

Some of the key results for the role include:

- Ensuring the provision of excellent customer service and experience to all stakeholders to maximise customer satisfaction.
- Supporting the teams with preparing project programmes using Microsoft Project, Microsoft Excel to track projects from inception to the end of the Defects Liability period. This shall include management of the supply chain and programme to ensure continuous work flow.
- Monitoring progress of works with special emphasis on works in progress liaising with the supply chain to ensure works are completed in target, raising works orders for the supply chain, monitor outcomes and completion targets
- Ensuring that invoices are processed in an efficient and timely manner and that accurate recording of such payments takes place.
- Arranging meetings and training seminars, confirming dates, venues and attendance as necessary, preparing meeting rooms and organising any required equipment, collating papers for distribution.
- A minimum of 1 to 2 days working in the Westminster Bridge Road office is required._

**A bit about us**:
160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits for working at Peabody:

- Flexible and hybrid working (depending on the role)
- Up to 30 days’ annual holiday plus bank holidays
- Competitive salaries that are benchmarked regularly against current market rates
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution

**Are you ready to apply?**

**Interviews for this role will take place during the week commencing 25/03/24.**

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

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