Business Support Officer

5 months ago

Basildon, United Kingdom The Lock Father Ltd Full time

We are looking for an experienced Business Support Officer to join our company. This role requires you to have a strong work ethic and be motivated to support the business. We are seeking a proactive individual who will support the day to day running of our company. Strong communication, an ability to negotiate and a confident and assertive approach are all skills we are looking for to fulfil this role.

We are looking for the right person who is able to remain calm when working under pressure, be confident and use your own initiative. We love our business and we want you to love it too. Although specific industry experience is not required, the motivation to grow and expand your knowledge is essential. This will include time spent with front-line workers and office staff to gain an understanding as to how the business runs. You should have demonstrable experience within a business support background.

**The key responsibilities are outlined below**:

- Liaising with customers to understand and meet their requirements
- Handling incoming calls
- Monitoring webchat/WhatsApp communications and responding accordingly
- Inputting jobs accurately into CRM and ensuring jobs are completed with relevant notes, photos, invoices etc
- Allocating work to locksmiths and monitoring their activity throughout the day - responding to and managing potential delays
- Acting as ‘first point of call’ for the locksmiths in the field as well as clients
- Monitoring vehicle trackers and ensuring work is allocated to reduce unnecessary travelling where possible
- Managing stock
- Understanding Health & Safety requirements and ensuring workforce training, Risk Assessments and Method Statements are regularly reviewed and updated would be advantageous
- Maintaining our accreditations (CHAS, Safer Contractor, Trading Standards Approved) and seeking to gain new accreditations
- Supporting the Director, Locksmiths and office team and oversight of the smooth running of the service
- Proactively seeking new business opportunities and maintaining positive relationships with current client base
- Monitoring outstanding payments and supporting office staff to chase outstanding monies
- Handling any complaints or concerns
- **this list is not exhaustive and there will be additional aspects to the role**_

The office is well-located in Basildon - close to all major routes in/out of Basildon. The office is a friendly, informal and comfortable space that is modern, open plan with additional private offices for meetings/quiet working time etc. It has a modern kitchen along as well as communal/allocated parking. The role is from 8.30am to 5pm Monday to Friday.

**Essential requirements**:

- Clear communication skills - both verbal and written
- IT/social media literate and able to use computers and relevant software with ease and confidence
- Demonstrable experience within an office background
- The ability to be flexible to accommodate business needs where necessary
- An assertive, proactive, confident and self-motivated attitude
- Strong time-management skills
- Evidence of an ability to manage pressure and meet deadlines

**Shortlisting**:
**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Basildon, SS14 3DR (required)

Ability to Relocate:

- Basildon, SS14 3DR: Relocate before starting work (required)

Work Location: In person

  • Business Support Officer

    6 months ago

    Basildon, United Kingdom NELFT NHS Foundation Trust Full time

    We are seeking an enthusiastic and motivated Band 5 Business Support Officer to work as part of the Essex and Kent Children's Services senior leadership and business support team, with a focus on Mental Health in Schools Teams (MHST's). COVID-19 Vaccination We continue to encourage all staff to ensure that they have been double vaccinated and received their...

  • Business Support Officer

    6 months ago

    Basildon, United Kingdom NELFT NHS Foundation Trust Full time

    We are seeking an enthusiatic and motivated Band 5 Business Support Officer to work as part of the Essex and Kent Children's Services senior leadership and business support team, with a focus on Mental Health and Specialist Children's Services. COVID-19 Vaccination We continue to encourage all staff to ensure that they have been double vaccinated and...

  • Support Officer

    5 months ago

    Basildon, United Kingdom Peabody Full time

    **What we’re looking for**: - Do you have a demonstrable knowledge and understanding of individuals’ statutory rights under the new Data Protection legislation, EU General Data Protection Regulation 2016 and UK Data Protection Act 2018? - Are you able to work under pressure and meet deadlines and targets? - Can you demonstrate a good working knowledge...

  • Business Support Administrator

    6 months ago

    Basildon, United Kingdom GRS ONE Ltd Full time

    **Business Support / General Administrator** - The role is ideally suited for someone who is PC literate and has a strong knowledge of the office suite of programmes (mainly Outlook, Excel, Word), and someone who enjoys a ‘can do’ attitude. **Your responsibilities will include**: - Supporting the Senior members of staff with day-to-day...

  • Business Support Administrator

    5 days ago

    Basildon, Essex, United Kingdom Redrow Full time

    We are seeking a talented Business Support Administrator to join our team at Redrow Homes.About UsRedrow has been building beautiful high-quality homes across England and Wales for nearly 50 years. Our success is driven by the talented people who work with us, and we're committed to helping them grow and succeed in their careers.We believe in promoting...

  • Sar Support Officer

    6 months ago

    Basildon, United Kingdom Peabody Full time

    **Peabody**has an exciting opportunity for a **SAR Support Officer** on a** full time, temporary basis **based in **Basildon**.** **In return, you will receive a competitive salary of circa **£27,400 per annum.** - Do you have experience in Data Protection and/or GDPR?- Do you have an understanding of individual statutory rights in relation to Data...

  • Business Support Administrator

    5 months ago

    Basildon, United Kingdom GRS ONE Ltd Full time

    **Business Support / General Administrator** - The role is ideally suited for someone who is PC literate and has a strong knowledge of the office suite of programmes (mainly Outlook, Excel, Word), and someone who enjoys a ‘can do’ attitude. **Your responsibilities will include**: - Supporting the Senior members of staff with day-to-day...

  • Support Officer

    5 months ago

    Basildon, United Kingdom Peabody Full time

    Salary** Circa £17,700 (FTE £31,000)** Location** Basildon** Contract type** Permanent** Weekly hours** Monday - Friday - 9-1 (20 hrs per week)** **What we’re looking for**: - Do you have experience in diary management and appointment scheduling? - Are you a customer service champion with the passion and drive for excellent customer service? - Do...

  • Administrative Support Officer

    4 weeks ago

    Basildon, Essex, United Kingdom Palmers Solicitors Full time

    About the Role:We are seeking an Administrative Support Officer to join our team at Palmers Solicitors. As an Administrative Support Officer, you will be responsible for providing administrative support to our busy and progressive law firm.Key Responsibilities:Preparing documents for scanning and quality checking of scanned documentsUpdating relevant...

  • Office Support and Development Assistant

    4 days ago

    Basildon, Essex, United Kingdom Redrow Homes London Full time

    Redrow Homes London is seeking a talented individual to fill the role of Office Support and Development Assistant.About the Job:This position offers a unique opportunity to develop your skills in administration and business operations, while working in a fast-paced office environment. As an apprentice, you will have the chance to study towards a Level 3...

  • Customer Support Officer

    5 months ago

    Basildon, United Kingdom Peabody Full time

    **What we’re looking for**: - Do you have knowledge of Responsive Repairs? - Do you have an understanding of Social Housing? - Are you passionate about customer service? - Do you have previous experience in an admin based role? If so, this role is perfect for you! Here at Peabody, we have an opportunity for a Customer Support Officer on a Permanent...

  • Customer Support Officer

    5 months ago

    Basildon, United Kingdom Peabody Full time

    Salary ** Circa £26,800** Location ** Basildon** Contract type ** Permanent** Weekly hours ** Rolling shifts with core hours between 8:00 - 18:00** **What we’re looking for**: - Do you have knowledge of Responsive Repairs? - Do you have an understanding of Social Housing? - Are you passionate about customer service? - Do you have previous experience...

  • Supporter Relations Officer

    3 weeks ago

    Basildon, United Kingdom Dogs Trust Full time

    We love Dogs, do you? Would you like to work for Dogs Trust, the UK’s largest dog welfare charity? We have an exciting opportunity for a Supporter Relations Officer to join our team, based at one of our 23 rehoming centres. The Role of the Supporter Relations Officer is primarily to promote the work of Dogs Trust to key audience groups. They provide...

  • Business Support Apprentice

    20 hours ago

    Basildon, United Kingdom Essex County Council Full time

    Business Support ApprenticeFixed Term, Full Time£12,348 per annum rising to £22,072 per annum on the second yearLocation: BasildonWorking Style: Closing Date: 12th December 2024 Are you looking to take first steps in starting a career in Business Administration?Would you love to work alongside a supportive, friendly, welcoming and high achieving...

  • Business Support Apprentice

    3 days ago

    Basildon, United Kingdom Essex County Council Full time

    Business Support Apprentice Fixed Term, Full Time £12,348 per annum rising to £22,072 per annum on the second year Location: Basildon Working Style:  Closing Date: 12th December 2024 Are you looking to take first steps in starting a career in Business Administration? Would you love to work alongside a supportive, friendly, welcoming...

  • Business Support Assistant

    5 months ago

    Basildon, United Kingdom Essex County Council Full time

    Business Support Assistant Fixed Term, Part Time Up to £23,344 per annum FTE Location: Colchester Working Style:  Please note that this is a fixed term contract / secondment opportunity for a period until 31st March 2025. This is a part time position working 18.5 hours per week. This is an exciting opportunity to work as part of Essex County...

  • Planning Support Officer

    6 months ago

    Basildon, United Kingdom Peabody Full time

    Salary** Circa £15,300 pro rata** Location** Basildon** Contract type** Permanent** Weekly hours** Monday to Friday, 09:00 - 13:00** **What we’re looking for**: - Do you have previous experience working in a dynamic scheduling environment? - Do you have experience of working with the public in a customer service environment, with excellent telephony...

  • Export Services Coordinator

    1 week ago

    Basildon, Essex, United Kingdom Headford Group - Business Support Roles Full time

    Job DescriptionWe are seeking a highly skilled and experienced Export Services Coordinator to join our team at Headford Group - Business Support Roles.About the RoleThe primary goal of this role is to provide excellent customer service to our customers and overseas partners. This includes requesting and following up on potential business opportunities...

  • Office Manager and Support Assistant

    5 days ago

    Basildon, Essex, United Kingdom Teaching vacancies Full time

    Job DetailsWe are seeking a skilled and experienced administrator to fill the role of Office Manager and Support Assistant for our school. This is a challenging and rewarding position that will provide the successful candidate with opportunities to develop their skills and knowledge in a supportive and dynamic environment.The ideal candidate will have...

  • Service Support Officer

    5 months ago

    Basildon, United Kingdom Cera Care Full time

    **Role**:Service Support Officer **Location**:Basildon branch (SS15 6AG) **Contract Type**: Part Time, Permanent **Salary**:£12,000 **About Cera**: Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a...