Business Support Officer
6 months ago
We are looking for an experienced Business Support Officer to join our company. This role requires you to have a strong work ethic and be motivated to support the business. We are seeking a proactive individual who will support the day to day running of our company. Strong communication, an ability to negotiate and a confident and assertive approach are all skills we are looking for to fulfil this role.
We are looking for the right person who is able to remain calm when working under pressure, be confident and use your own initiative. We love our business and we want you to love it too. Although specific industry experience is not required, the motivation to grow and expand your knowledge is essential. This will include time spent with front-line workers and office staff to gain an understanding as to how the business runs. You should have demonstrable experience within a business support background.
**The key responsibilities are outlined below**:
- Liaising with customers to understand and meet their requirements
- Handling incoming calls
- Monitoring webchat/WhatsApp communications and responding accordingly
- Inputting jobs accurately into CRM and ensuring jobs are completed with relevant notes, photos, invoices etc
- Allocating work to locksmiths and monitoring their activity throughout the day - responding to and managing potential delays
- Acting as ‘first point of call’ for the locksmiths in the field as well as clients
- Monitoring vehicle trackers and ensuring work is allocated to reduce unnecessary travelling where possible
- Managing stock
- Understanding Health & Safety requirements and ensuring workforce training, Risk Assessments and Method Statements are regularly reviewed and updated would be advantageous
- Maintaining our accreditations (CHAS, Safer Contractor, Trading Standards Approved) and seeking to gain new accreditations
- Supporting the Director, Locksmiths and office team and oversight of the smooth running of the service
- Proactively seeking new business opportunities and maintaining positive relationships with current client base
- Monitoring outstanding payments and supporting office staff to chase outstanding monies
- Handling any complaints or concerns
- **this list is not exhaustive and there will be additional aspects to the role**_
The office is well-located in Basildon - close to all major routes in/out of Basildon. The office is a friendly, informal and comfortable space that is modern, open plan with additional private offices for meetings/quiet working time etc. It has a modern kitchen along as well as communal/allocated parking. The role is from 8.30am to 5pm Monday to Friday.
**Essential requirements**:
- Clear communication skills - both verbal and written
- IT/social media literate and able to use computers and relevant software with ease and confidence
- Demonstrable experience within an office background
- The ability to be flexible to accommodate business needs where necessary
- An assertive, proactive, confident and self-motivated attitude
- Strong time-management skills
- Evidence of an ability to manage pressure and meet deadlines
**Shortlisting**:
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£23,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (required)
- Administrative experience: 1 year (required)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Basildon, SS14 3DR (required)
Ability to Relocate:
- Basildon, SS14 3DR: Relocate before starting work (required)
Work Location: In person
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