Housing Support Officer
3 weeks ago
**Role**:Housing Support Officer (Temp)**
**Location**: Basildon (Hybrid)
**Contract Type**: Temporary, Full Time (Until 31st March 2024)
**Hourly Rate**: £13.69
As a Housing Support Officer, you will manage lower values of rent arrears cases, focusing on prevention and early intervention. This temporary role contributes to the overall goal of maximizing rental income, minimizing rent arrears, and ensuring compliance with relevant legislation and policies.
**Responsibilities**:Your key responsibilities will include:
- Effective collection of rent arrears up to and including the Notice of Seeking Possession stage.
- Case management of low-level rent arrears within a defined area.
- Promotion of a payment culture through tenant interactions.
- Negotiation of debt payment arrangements based on tenants' income and expenditure commitments.
- Liaison with internal and external agencies to maximize income and prevent arrears escalation.
- Referral of tenants to the Councils Housing Advice Service or other debt management organizations.
- Ensuring appropriate support referrals are made for vulnerable clients.
- Adherence to the Councils Safeguarding Children and Protection of Vulnerable Adults policies.
**Experience and Qualifications**:To be successful in this role, you will need:
- Educated to GCSE level (A-C*) or equivalent in Maths and English or relevant experience.
- Proven record of effectively managing debt and maximizing income to the organization.
- Good working knowledge of housing and welfare benefit legislation and managing tenancies.
- Experience in customer service with excellent communication and interpersonal skills.
- Demonstrable experience of developing and maintaining effective partnerships.
- A full manual driving licence.
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