Test Centre Coordinator

6 days ago

Bournemouth, Bournemouth, United Kingdom Pearson Education Full time
Job Description

Job Title: Test Centre Coordinator

Job Summary:

We are seeking a highly organized and customer-focused individual to join our team as a Test Centre Coordinator. As a key member of our team, you will be responsible for ensuring the smooth operation of our test centre, providing exceptional customer service to candidates, and maintaining the highest standards of security and integrity.

Key Responsibilities:

  • Customer Service: Provide a high level of customer service to candidates, ensuring their needs are met with understanding and respect.
  • Test Centre Operations: Ensure the efficient delivery of tests to candidates, following procedures and guidelines provided by the company.
  • Security and Integrity: Maintain the highest standards of security and integrity, ensuring the integrity and security of tests are maintained and that they are supervised to the required standard.
  • Communication: Communicate effectively with colleagues, candidates, and external stakeholders, ensuring all concerns are communicated in a timely manner.
  • Administrative Tasks: Perform daily test centre opening and closing procedures, maintain accurate records, and complete administrative tasks as required.

Key Activities:

  • Test Centre Preparation: Ensure equipment is operational and test stations are in working order to deliver testing.
  • Test Scheduling: Review transmission and error logs in locally operating software to ensure correct functionality, including schedule download and results upload processes.
  • Candidate Support: Process candidates' sign-in, explain the test process to candidates, and deal with other queries as required.
  • Reporting: Print and provide post-test score reports to candidates as required.
  • Technical Support: Liaise with Pearson VUE technical support staff to investigate and resolve technical issues.

Working Arrangements:

  • Location: You will be based in one of the Pearson VUE test centres.
  • Travel: Some local travel to other PPC's or temporary locations may be required.
  • Flexibility: A flexible approach to working is essential for this position, as opening hours and days will vary according to the volume of tests booked.

Essential Experience and Qualifications:

  • Customer Service Experience: Experience in a customer-focused environment.
  • Communication Skills: Good face-to-face communication skills.
  • Technical Skills: Competent in the use of Windows-based applications, including Web Mail, Excel, Word, and Internet Explorer.
  • Problem-Solving: Ability to work independently and use initiative within organisational guidelines to meet objectives.
  • Conflict Resolution: Ability to deal with conflict and work under pressure.

About Us:

Pearson is a global leader in education and learning. We are committed to helping people make progress in their lives through learning. We believe that everyone has the capacity to learn and make a positive difference. We are a diverse and inclusive organisation, and we welcome applications from all qualified candidates.

  • Test Centre Coordinator

    12 hours ago

    Bournemouth, Bournemouth, United Kingdom Pearson Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Test Centre Coordinator. As a key member of our team, you will be responsible for ensuring the smooth delivery of exams to candidates.Key ResponsibilitiesProvide exceptional customer service to candidates, ensuring their needs are met with understanding and...

  • Test Centre Coordinator

    9 hours ago

    Bournemouth, Bournemouth, United Kingdom Pearson Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Test Centre Coordinator. As a key member of our team, you will be responsible for ensuring the smooth delivery of exams to candidates.Key ResponsibilitiesProvide exceptional customer service to candidates, ensuring their needs are met with understanding and...

  • Pearson VUE Test Centre Administrator

    6 days ago

    Bournemouth, Bournemouth, United Kingdom Pearson Education Full time

    Job DescriptionJob Title: Test Centre CoordinatorJob Summary:We are seeking a highly organized and customer-focused individual to join our team as a Test Centre Coordinator. As a key member of our team, you will be responsible for ensuring the smooth operation of our test centre, providing exceptional customer service to candidates, and maintaining the...

  • Pearson VUE Test Centre Administrator

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Pearson Education Full time

    Job DescriptionJob Title: Test Centre CoordinatorJob Summary:We are seeking a highly organized and customer-focused individual to join our team as a Test Centre Coordinator. As a key member of our team, you will be responsible for ensuring the smooth operation of our test centre, providing exceptional customer service to candidates, and maintaining the...

  • Test Centre Coordinator

    6 days ago

    Bournemouth, Bournemouth, United Kingdom Pearson Full time

    Job Summary:Pearson is seeking a highly skilled and customer-focused Test Centre Administrator to join our team in Bournemouth, Dorset. As a Test Centre Administrator, you will be responsible for ensuring the smooth operation of our test centre, providing exceptional customer service, and maintaining the highest standards of quality and security.Key...

  • Test Centre Coordinator

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Pearson Full time

    Job Summary:Pearson is seeking a highly skilled and customer-focused Test Centre Administrator to join our team in Bournemouth, Dorset. As a Test Centre Administrator, you will be responsible for ensuring the smooth operation of our test centre, providing exceptional customer service, and maintaining the highest standards of quality and security.Key...

  • Pearson VUE Test Centre Coordinator

    6 days ago

    Bournemouth, Bournemouth, United Kingdom Pearson Education Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Test Centre Administrator in Bournemouth. As a key member of our team, you will be responsible for ensuring the smooth operation of our test centre, providing exceptional customer service, and maintaining accurate records.Key ResponsibilitiesManage test...

  • Test Centre Administrator

    6 days ago

    Bournemouth, Bournemouth, United Kingdom Pearson Education Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Test Centre Administrator in Bournemouth. As a key member of our team, you will be responsible for ensuring the smooth operation of our test centre, providing exceptional customer service, and maintaining accurate records.Key ResponsibilitiesManage test...

  • Test Centre Administrator

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Pearson Education Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Test Centre Administrator in Bournemouth. As a key member of our team, you will be responsible for ensuring the smooth operation of our test centre, providing exceptional customer service to candidates, and maintaining accurate records.Key...

  • Test Centre Administrator

    5 days ago

    Bournemouth, Bournemouth, United Kingdom Pearson Education Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Test Centre Administrator in Bournemouth. As a key member of our team, you will be responsible for ensuring the smooth operation of our test centre, providing exceptional customer service to candidates, and maintaining accurate records.Key...

  • Test Centre Administrator

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Pearson Full time

    Job SummaryPearson VUE is seeking a highly skilled and customer-focused Test Centre Administrator to join our team in Bournemouth. As a Test Centre Administrator, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our test centre.Key ResponsibilitiesProvide excellent customer service to candidates and...

  • Test Centre Administrator

    6 days ago

    Bournemouth, Bournemouth, United Kingdom Pearson Full time

    Job SummaryPearson VUE is seeking a highly skilled and customer-focused Test Centre Administrator to join our team in Bournemouth. As a Test Centre Administrator, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our test centre.Key ResponsibilitiesProvide excellent customer service to candidates and...

  • Test Centre Administrator

    10 hours ago

    Bournemouth, Bournemouth, United Kingdom Pearson Full time

    Job SummaryPearson VUE is seeking a highly skilled and customer-focused Test Centre Administrator to join our team in Bournemouth. As a Test Centre Administrator, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our test centre.Key ResponsibilitiesProvide excellent customer service to candidates and...

  • Test Centre Administrator

    12 hours ago

    Bournemouth, Bournemouth, United Kingdom Pearson Full time

    Job SummaryPearson VUE is seeking a highly skilled and customer-focused Test Centre Administrator to join our team in Bournemouth. As a Test Centre Administrator, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our test centre.Key ResponsibilitiesProvide excellent customer service to candidates and...

  • Test Centre Administrator

    2 days ago

    Bournemouth, Bournemouth, United Kingdom Pearson Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Test Centre Administrator. As a key member of our team, you will be responsible for ensuring the smooth delivery of exams at our test centres.Key ResponsibilitiesProvide exceptional customer service to candidates and other stakeholdersManage exam schedules...

  • Test Centre Administrator

    2 days ago

    Bournemouth, Bournemouth, United Kingdom Pearson Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Test Centre Administrator. As a key member of our team, you will be responsible for ensuring the smooth delivery of exams at our test centres.Key ResponsibilitiesProvide exceptional customer service to candidates and other stakeholdersManage exam schedules...

  • Test Centre Administrator

    2 days ago

    Bournemouth, Bournemouth, United Kingdom Pearson Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Test Centre Administrator in Bournemouth. As a Test Centre Administrator, you will play a critical role in ensuring the smooth operation of our test centre, providing exceptional customer service to candidates, and contributing to the success of our...

  • Test Centre Administrator

    2 days ago

    Bournemouth, Bournemouth, United Kingdom Pearson Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Test Centre Administrator in Bournemouth. As a Test Centre Administrator, you will play a critical role in ensuring the smooth operation of our test centre, providing exceptional customer service to candidates, and contributing to the success of our...

  • Test Centre Administrator

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Pearson Full time

    Job Summary:Pearson VUE is seeking a highly skilled and customer-focused Test Centre Administrator to join our team based in Bournemouth. As a Test Centre Administrator, you will be responsible for ensuring the smooth operation of our test centre, providing exceptional customer service, and maintaining a high level of professionalism at all times.Key...

  • Test Centre Administrator

    6 days ago

    Bournemouth, Bournemouth, United Kingdom Pearson Full time

    Job Summary:Pearson VUE is seeking a highly skilled and customer-focused Test Centre Administrator to join our team based in Bournemouth. As a Test Centre Administrator, you will be responsible for ensuring the smooth operation of our test centre, providing exceptional customer service, and maintaining a high level of professionalism at all times.Key...