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Test Centre Administrator

2 months ago

Bournemouth, Bournemouth, United Kingdom Pearson Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Test Centre Administrator in Bournemouth. As a Test Centre Administrator, you will play a critical role in ensuring the smooth operation of our test centre, providing exceptional customer service to candidates, and contributing to the success of our business.

Key Responsibilities
  • Provide excellent customer service to candidates, responding to their queries and concerns in a timely and professional manner.
  • Manage the day-to-day operations of the test centre, including scheduling, inventory management, and facilities maintenance.
  • Ensure that all tests are administered in accordance with Pearson VUE's policies and procedures.
  • Collaborate with other team members to achieve business objectives and improve customer satisfaction.
  • Develop and maintain a thorough understanding of Pearson VUE's products and services, as well as industry trends and best practices.
Requirements
  • Experience in a customer-facing role, preferably in a testing or education environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • Basic computer skills, including proficiency in Microsoft Office and ability to learn new software applications.
  • Flexibility to work a variety of shifts, including evenings and weekends, as required.
What We Offer
  • A competitive hourly rate of £12.77.
  • The opportunity to work for a leading education company, with a strong commitment to innovation and customer satisfaction.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.