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Pearson VUE Test Centre Administrator
2 months ago
Job Title: Test Centre Coordinator
Job Summary:
We are seeking a highly organized and customer-focused individual to join our team as a Test Centre Coordinator. As a key member of our team, you will be responsible for ensuring the smooth operation of our test centre, providing exceptional customer service to candidates, and maintaining the highest standards of security and integrity.
Key Responsibilities:
- Customer Service: Provide a high level of customer service to candidates, ensuring their needs are met with understanding and respect.
- Test Centre Operations: Ensure the efficient delivery of tests to candidates, following procedures and guidelines provided by the company.
- Security and Integrity: Maintain the highest standards of security and integrity, ensuring the integrity and security of tests are maintained and that they are supervised to the required standard.
- Communication: Communicate effectively with colleagues, candidates, and external stakeholders, ensuring all concerns are communicated in a timely manner.
- Administrative Tasks: Perform daily test centre opening and closing procedures, maintain accurate records, and complete administrative tasks as required.
Key Skills and Qualifications:
- Customer Service: Experience in a customer-focused environment, with excellent communication and interpersonal skills.
- Organizational Skills: Ability to work independently, use initiative, and prioritize tasks to meet deadlines.
- Technical Skills: Competent in the use of Windows-based applications, including Web Mail, Excel, Word, and Internet Explorer.
- Security and Integrity: Ability to maintain confidentiality and handle sensitive information with discretion.
Working Arrangements:
- Location: Based in one of our Pearson VUE test centres.
- Travel: Some local travel to other test centres or temporary locations may be required.
- Hours of Work: Flexible approach to working, with varying hours and days to meet business needs.
About Us:
Pearson is a world-leading education company that adds life to a lifetime of learning. We are committed to creating a workplace where talent can learn, grow, and thrive. We value diversity, equity, and inclusion, and strive to create a culture where everyone feels valued and respected.
