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Customer Experience Specialist
2 months ago
Job Summary:
We are seeking a highly skilled and motivated Customer Service Advisor to join our client's established team at their Norwich Depot. As a key member of the Customer Service Centre, you will be responsible for ensuring all communication with customers is handled in a professional and timely manner, resolving issues to the customer's satisfaction using the appropriate channels.
Key Responsibilities:
- Develop a comprehensive understanding of our client's services, products, and operating systems.
- Manage corporate customer queries from start to finish, taking ownership and being responsible for resolution of the issue.
- Promote self-service and alternative products to new and existing customers.
- Attend regular meetings/briefs held by the Customer Service Centre Management team, contributing ideas to improve the customer experience and team performance.
Requirements:
- Excellent planning and organisation skills, with the ability to multitask while working under pressure.
- Customer focus and attention to detail.
- Excellent communication and listening skills.
What We Offer:
This is a Temp to Perm position, with the opportunity to transition to a permanent contract with our client after an initial 8-week period. Our client is a leading postal service company, and this role offers a unique chance to be part of a dynamic and customer-focused team.
