Team Leader

2 months ago

Norwich, Norfolk, United Kingdom Card Factory Full time

About the Role

We are seeking a highly motivated and customer-focused Team Leader to join our successful Card Factory team. As a Team Leader, you will play a key part in driving the success of our stores by supporting your Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.

Key Responsibilities

  • Support the Store Manager in achieving commercial growth and developing a team culture that prioritizes customer experience.
  • Lead the store team in the absence of the Store Manager, ensuring great standards and exceptional service are delivered every day.
  • Review store performance data to identify areas for improvement and implement changes to drive business growth.
  • Develop and maintain a positive and inclusive team culture that encourages collaboration and open communication.
  • Work closely with the Store Manager to develop and implement operational strategies that drive business growth and improve customer satisfaction.

About Us

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. We are committed to delivering exceptional customer experiences and are passionate about celebrating our customers' life moments.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A collaborative and supportive team environment.
  • Access to training and development programs to enhance your skills and knowledge.
  • A range of employee benefits, including a colleague discount scheme and financial wellbeing support.

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