Team Leader

1 month ago

Norwich, Norfolk, United Kingdom Card Factory Full time
{"title": "Team Leader", "content": "

Job Overview

Card Factory is seeking a Team Leader to join our successful Card Factory family. As a Team Leader, you will play a key part in driving the success of our stores by supporting your Store Manager in their goals to deliver commercial growth and developing a team culture of putting the customer at the heart of everything we do.

Key Responsibilities

  • Support the Store Manager in achieving commercial growth and developing a team culture of customer excellence.
  • Lead the store team in the absence of the Store Manager, ensuring great standards and exceptional service are delivered every day.
  • Review store performance data and provide insights to improve operational efficiency.
  • Develop and implement strategies to drive customer engagement and loyalty.

About Us

Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. We are passionate about celebrating our customers' life moments and are committed to delivering exceptional customer experiences.

What We Offer

  • 25% Card Factory colleague discount in-store and online.
  • Save As You Earn scheme.
  • Financial Wellbeing Support Financial Education Tools Salary Advance.
  • Seasonal incentive schemes.
  • Retail Management Apprenticeship Programmes with local providers.
  • Discounted mobile phone contracts.
  • Discounts across 100's of UK retailers.
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
  • Enhanced Family leave.
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