Customer Experience Specialist

4 weeks ago


Norwich, Norfolk, United Kingdom BT Group Full time

About the Role

We're looking for a talented individual to join our team as a Retail Advisor. As a Retail Advisor, you'll be the face of our brand, responsible for providing an exceptional customer experience and building lasting relationships with our customers.

Key Responsibilities

  • Provide expert advice and guidance to customers on our products and services
  • Build and maintain strong relationships with customers to ensure their needs are met
  • Work collaboratively with colleagues to achieve sales targets and provide excellent customer service

What We Offer

  • A competitive hourly rate of £12.34 plus 20% on target commission
  • Online GP access for you and your immediate family
  • Market-leading paid carer's leave and family leave
  • Huge discounts on EE and BT products
  • Support in carving your own career path
  • Season Ticket Travel Loan and volunteering days
  • Optional Private Healthcare and Dental

Why Join Us?

We're passionate about developing our people and providing a supportive and inclusive work environment. If you're a curious and resilient individual who enjoys building relationships and providing excellent customer service, we'd love to hear from you.



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