Client Support Coordinator

3 weeks ago

Maidstone, Kent, United Kingdom KHR - Recruitment Specialists Full time

Position:
Client Support Coordinator

Location:
Marden, Tonbridge

Salary: 22,000 - 25,000 per annum (DOE)

Working Hours:
Monday to Friday 8am to 5pm

We are collaborating with a prominent distribution firm actively seeking a Client Support Coordinator to join their team. If you are an organized and proactive individual with a background in customer support or administrative roles, this opportunity may be ideal for you.

The client support team serves as the primary point of contact for clients through various channels including phone, email, and in-person interactions. You will be responsible for processing orders within the internal system and coordinating with multiple departments throughout the order lifecycle. Additionally, you will handle inquiries and assist the sales and purchasing teams.

Your Responsibilities:

  • Addressing sales inquiries while enhancing your understanding of our packaging solutions
  • Engaging with existing and prospective clients to promote our offerings and address their requirements
  • Developing accounts through telesales
  • Maintaining the CRM system with up-to-date information (contact details, client inquiries, complaint resolution)
  • Assisting clients face-to-face (including cash handling)


 General administrative tasks
  • Specific task allocation among client support team members
  • Collaborating with our Purchasing, Operations, and Sales teams regarding client needs

Candidate Requirements:

  • Experience in customer support via phone and in-person
  • Proficient in computer usage with a quick learning ability for new systems
  • Strong attention to detail and a curious mindset
  • Flexibility and readiness to assist as situations arise
  • Ability to manage multiple tasks effectively
  • Accountability for key project outcomes
  • Experience in project management or related fields is advantageous
  • A positive, open, and adaptable attitude is essential
  • Familiarity with the geographical layout and road networks


At KHR, we prioritize ensuring that you are represented effectively, so please review your CV for layout, spelling, and grammar before submission.

If you believe it is important to emphasize specific qualifications, skills, or relevant experiences for this role, please include a cover letter or a preface page.

This does not need to follow the same format. Additionally, if your CV contains a lot of graphics, please submit a "clean" version in Word format. Thank you.

KH Recruitment Ltd operates as an Employment Agency in relation to this vacancy.

KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd. Stay connected with us online for job alerts, industry updates, and market insights...

Client Support, Administration, Telephony, Web Chat, Customer Care

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