IT Support Specialist

1 week ago

St Albans, Hertfordshire, United Kingdom Bennett and Game Recruitment LTD Full time
Job Description

Job Title: IT Support Specialist

Job Summary:

Bennett and Game Recruitment LTD is seeking a highly skilled and dedicated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing first-level support to end-users, addressing hardware, software, and network-related issues.

Key Responsibilities:

  • Provide technical support to end-users via phone, email, or in-person
  • Troubleshoot and resolve hardware and software issues
  • Assist with system maintenance and upgrades
  • Manage user accounts, permissions, and access rights
  • Work with managed service providers to ensure optimal support and escalations
  • Assist in the setup and configuration of new hardware and software for employees
  • Support network infrastructure, including routers, switches, firewalls, and wireless access points
  • Monitor network performance and security, identifying potential issues and raising with managed service provider
  • Assist with the implementation and maintenance of cybersecurity protocols and procedures
  • Support ETL processes and tools, including data extraction, transformation, and loading
  • Participate in data quality checks and troubleshooting to ensure accuracy and reliability

Requirements:

  • 2+ years of experience in an IT support role
  • IT support experience with local users on hardware and software issues
  • Office 365 Admin, server Admin
  • Windows and Mac experience
  • Experience with data, extracting and reporting

Benefits:

  • Salary K (Depending on experience)
  • Office based
  • Monday - Friday - 9:00 - 17:30

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