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IT Support Specialist

2 months ago

St Albans, Hertfordshire, United Kingdom Think Specialist Recruitment Full time
Job Description:

Think Specialist Recruitment is seeking an experienced IT Support Specialist to join our team. As a key member of our technical team, you will be responsible for providing first-level support to end-users, addressing hardware, software, and network-related issues.

Key Responsibilities:
  • Provide technical assistance to end-users via phone, email, or in-person
  • Troubleshoot and resolve issues with desktops, laptops, printers, and other equipment
  • Manage user accounts, permissions, and access rights in accordance with company policies
  • Collaborate with our managed service provider to resolve escalated issues
  • Assist in the setup and configuration of new hardware and software
  • Contribute to the implementation and maintenance of cyber security protocols and procedures
  • Support the transformation of raw data into usable formats for analysis and reporting
  • Perform data quality checks and troubleshooting
Requirements:
  • Previous experience in a similar IT Support role
  • Ability to work in an office environment
  • Experience with Windows operating systems
  • Mac experience is desirable but not essential
  • Experience with databases or data management tools is a plus

We are looking for a skilled and motivated IT Support Specialist to join our team. If you have a passion for technology and a desire to work in a dynamic and supportive environment, we encourage you to apply.