Technical Support Specialist

7 days ago


St Albans, Hertfordshire, United Kingdom Pulse IT Recruitment Ltd Full time
About the Role

We are seeking a highly skilled and experienced IT Support Engineer to join our team at Pulse IT Recruitment Ltd. As a key member of our technical team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities
  • Provide first and second-line technical support to clients via phone, email, and remote desktop sessions.
  • Investigate and resolve technical issues related to hardware, software, and network connectivity.
  • Collaborate with our development team to identify and resolve technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in on-call rotations to provide 24/7 support.
Requirements
  • 3+ years of experience in IT support, with a focus on desktop, laptop, and device support.
  • Experience with Windows and macOS operating systems, as well as various software applications.
  • Strong problem-solving skills and ability to work independently.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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