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IT Support Specialist

2 months ago

St Albans, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

Job Title: IT Support Specialist

Job Summary:

Think Specialist Recruitment is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients and ensuring the smooth operation of their IT systems.

Key Responsibilities:

  • Provide first-level technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve hardware, software, and network-related issues
  • Manage user accounts, permissions, and access rights in accordance with company policies
  • Work with managed service providers to resolve complex technical issues
  • Assist in the setup and configuration of new hardware and software
  • Assist in the implementation and maintenance of cybersecurity protocols and procedures
  • Learn and assist in data extraction and analysis
  • Support the transformation of raw data into usable formats for reporting and analysis
  • Data quality checks and troubleshooting

Requirements:

  • Previous experience in a similar role
  • Happy to work in an office environment
  • Experience with Windows operating systems
  • Experience with Mac operating systems is desirable but not essential
  • Experience with databases or data management tools is a plus

About Us:

Think Specialist Recruitment is an independent recruitment agency specializing in permanent and temporary recruitment. We work with a wide range of clients across various industries, including administration, customer service, human resources, finance, sales, marketing, and IT.