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IT Support Specialist

2 months ago

St Albans, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

Job Title: IT Support Specialist

Job Type: Full-time

Location: Office-based

Job Description:

We are seeking an experienced IT Support Specialist to join our team at Think Specialist Recruitment. As an IT Support Specialist, you will be responsible for providing first-level support to end-users, addressing hardware, software, and network-related issues.

Key Responsibilities:

  • Provide technical support to end-users via phone, email, or in-person
  • Troubleshoot and resolve issues with desktops, laptops, printers, and other hardware
  • Manage user accounts, permissions, and access rights in accordance with company policies
  • Work with managed service providers to resolve escalated issues
  • Assist in the setup and configuration of new hardware and software
  • Assist in the implementation and maintenance of cybersecurity protocols and procedures
  • Learn and assist in data extraction and data quality checks
  • Support the transformation of raw data into usable formats for analysis and reporting

Requirements:

  • Previous experience in a similar IT Support role
  • Happy to work in an office-based environment
  • Experience with Windows operating systems
  • Experience with Mac operating systems is desirable but not essential
  • Experience with databases or data management tools is a plus

About Us:

Think Specialist Recruitment is an independent recruitment agency specializing in permanent and temporary recruitment. We work with a range of clients across various industries, including administration, customer service, IT, and more.