Customer Service Advisor

7 days ago


Oxford, Oxfordshire, United Kingdom Superdrug Full time

About the Role:

We are seeking a skilled and passionate Fragrance Consultant to join our team at Superdrug. As a Fragrance Consultant, you will be responsible for delivering exceptional customer service and providing expert advice on perfumes and fragrances to our customers.

Key Responsibilities:

  • Provide expert advice on perfumes and fragrances to customers, ensuring they receive a personalized and exceptional shopping experience.
  • Work closely with the management team to achieve store targets and drive sales growth.
  • Ensure the fragrance counter and wider store is well merchandised and maintained to the highest standards.
  • Support the development of the team by providing training and guidance on fragrance knowledge and sales techniques.
  • Have the opportunity to be trained in ear and nose piercing to support our fast-growing piercing business in store (optional).

Requirements:

  • Experience or interest in fragrance and perfumery.
  • Confident and clear communication skills, with the ability to build strong relationships with customers and colleagues.
  • Passionate about retail and customer service, with a desire to learn and improve knowledge and skills in fragrance.
  • Flexible in working hours and adaptable to change, with a willingness to work in a fast-paced environment.

Benefits:

  • Up to 28 days holiday.
  • Up to 30% discount for you and a nominated friend or family member.
  • Excellent training and development opportunities.
  • Great sales incentives and rewards.
  • Access to Wagestream, a tool that lets you track your earnings in real-time and access a percentage of your pay as you earn it.

About Superdrug:

Superdrug is a leading health and beauty retailer, passionate about delivering exceptional customer service and providing a wide range of products and services to our customers. We are committed to creating a positive and inclusive work environment, where our colleagues can thrive and grow.


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