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Customer Service Representative

2 months ago

Oxford, Oxfordshire, United Kingdom BT Group Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Advisor at EE, a leading provider of mobile and broadband services. As a Retail Advisor, you will be the face of our brand, responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities

  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Meet and exceed sales targets, promoting EE's products and services to customers and identifying opportunities to upsell and cross-sell.
  • Work collaboratively with colleagues to achieve team goals and objectives, maintaining a positive and supportive team culture.
  • Stay up-to-date with product knowledge and promotions, providing customers with accurate and informed advice.
  • Contribute to the maintenance of a clean and organized store environment, adhering to health and safety standards.

What We Offer

  • A competitive hourly rate of £12.34 plus 20% on target commission.
  • Online GP access, providing 24/7 support for employees and their families.
  • Market-leading paid carer's leave, offering up to 2 weeks off for carers to support colleagues with family or friend care responsibilities.
  • Equalized maternity, paternity, and adoption leave, providing 18 weeks full pay and 8 weeks half pay in the first year.
  • Huge discounts on EE and BT products, saving employees hundreds of pounds every year.
  • Support for career development, including training and opportunities for advancement.
  • Season Ticket Travel Loan, providing funds for travel to and from work.
  • Volunteering days, allowing employees to give back to their local community.
  • Optional Private Healthcare and Dental, protecting employees and their families.

About Us

EE is a leading provider of mobile and broadband services, committed to delivering exceptional customer experiences and driving innovation in the industry. As a Retail Advisor, you will be part of a dynamic and supportive team, working together to achieve business goals and objectives.