Customer Service Representative

4 weeks ago


Oxford, Oxfordshire, United Kingdom ProPivotal Staffing Full time

Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at ProPivotal Staffing. As a Customer Service Representative, you will be responsible for addressing customer inquiries through phone, chat, and email, prioritizing a positive and satisfying experience.

Key Responsibilities:

  • Address customer inquiries and provide accurate resolutions
  • Use various software tools to access and review customer accounts
  • Manage escalated issues with professionalism and patience
  • Work closely with colleagues to maintain consistent, high-quality service

Requirements:

  • Fluent in both English and German (speaking, reading, writing)
  • Minimum 6 months of customer service experience in an office or call center environment
  • Proficiency with typing, phone, and computer navigation

ProPivotal Staffing is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.



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