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Automotive Customer Service Specialist

2 months ago

Oxford, Oxfordshire, United Kingdom Kemp Recruitment Full time

Job Overview

Position: Service Advisor

Location: Oxford
Salary: £30,000-£35,000
Working Hours: Monday to Friday, 8am-5pm
Our organization is seeking a skilled Service Advisor to join our team in the Oxford area.


The ideal candidate will possess exceptional customer service abilities and a professional telephone demeanor, thriving in a dynamic and reputable company.

Your responsibilities will include assisting with the service department's administrative tasks and reception duties, while consistently ensuring customer satisfaction. The perfect candidate will exhibit a positive and confident attitude and excel in a collaborative environment.

Key Responsibilities of the Service Advisor:
- Serve as the initial point of contact for customers upon their arrival.
- Clarify the repair procedures and schedule appointments for customer vehicles.
- Effectively promote products and services while managing customer bookings.
- Communicate with both the workshop and customers to determine the necessary work and obtain approval.
- Strive to enhance the customer experience, delivering the highest standard of service.
- Proficiency in computer systems is required.
- Previous experience in the automotive sector is crucial for this Service Advisor position.

If you are interested in this Service Advisor opportunity, please submit your updated CV through the provided channels.