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Automotive Customer Service Specialist

2 months ago


Oxford, Oxfordshire, United Kingdom Kemp Recruitment Full time

Job Overview

Position: Service Advisor

Location: Oxford
Salary: £30,000-£35,000
Working Hours: Monday to Friday, 8am-5pm

Our organization is seeking a skilled Service Advisor in the Oxford region.


The ideal candidate will possess outstanding customer service abilities and a professional telephone demeanor to thrive in our dynamic and reputable company.

Your responsibilities will include assisting the service department's administrative tasks and reception duties while ensuring complete customer satisfaction. The perfect candidate will have a positive and confident attitude and be able to collaborate effectively within a team.

Key Responsibilities of the Service Advisor:
- Serve as the initial point of contact for customers entering the dealership.
- Clarify the repair process and schedule appointments for customers' vehicles.
- Proficiently promote products and services while managing customer bookings.
- Communicate with both the workshop and customers to determine the necessary work and obtain authorization.
- Strive to make the customer experience as pleasant as possible while delivering the highest standard of customer service.
- Candidates must demonstrate computer proficiency.
- Prior experience in the automotive sector is essential for this Service Advisor position.

If you are interested in this Service Advisor opportunity, please submit your updated CV through this advertisement or contact Kemp Recruitment.