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IT Operations Technical Specialist

2 months ago

Macclesfield, Cheshire East, United Kingdom Bodycote Full time

{"h1": "IT Operations Technical Analyst Role at Bodycote", "p": "Bodycote, a leading provider of heat treatments and specialist thermal processing services, is seeking an IT Operations Technical Analyst to join its busy team based in Macclesfield. As a key member of the Group IT team, you will be responsible for resolving incidents and requests in line with defined ITIL-based processes and delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment.", "ul": [{"li": "Resolving incidents and requests in line with defined ITIL-based processes and delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment."}, {"li": "Day-to-day monitoring and management of Bodycote infrastructure in the field."}, {"li": "Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery."}, {"li": "Engagement in new and upcoming IT-related projects relating to upgrades and service improvement."}, {"li": "Representing Group IT within the business and at all times delivering world-class customer service."}, {"li": "Collaboration with a global Bodycote Group IT presence supporting over 4,500 IT users in 180+ locations."}], "h2": "Required Qualifications, Experience, and Skills", "ul": [{"li": "Broad knowledge of Windows Server and Client operating systems with a strong technical background in Microsoft technologies (e.g., Group Policy, Active Directory, DNS, DHCP, Exchange, NTFS, and File Sharing permissions).", "li": "Familiarity with mobile operating systems (Android and iOS).", "li": "Knowledge of backup technologies and data safeguarding practices.", "li": "Understanding of networking fundamentals (LAN, WAN, Switches).", "li": "Experience with anti-virus technologies, preferably Sophos.", "li": "Working knowledge of ITIL-based processes.", "li": "Awareness of current technology trends and developments.", "li": "Flexible approach and excellent interpersonal skills, capable of working independently and as part of a team.", "li": "Ability to maintain a professional attitude when interacting with customers, suppliers, and colleagues at all levels.", "li": "Exceptional written and verbal communication skills.", "li": "Excellent active listening and analytical skills.", "li": "Willingness to travel (a plant travel is required across 16 sites in the UK and occasional travel to Europe).", "li": "Minimum of 5 years' experience in a customer-facing role supporting a complex Windows-based environment.", "li": "ITIL Foundation Level certification.", "li": "Experience with Microsoft cloud-based technologies such as Office 365 and Entra ID Administration.", "li": "Knowledge of Asset Management and Mobile Device Management technologies, such as Intune.", "li": "Relevant certifications such as MCSE, MCSA, or MCDST.", "li": "Pension - match contribution from 4% - 10%.", "li": "Life Assurance - 2 x annual salary.", "li": "An entitlement to full pay whilst off sick for a limited number of days (in addition to your statutory sick pay entitlement).", "li": "25 days holiday plus 8 bank holidays.", "li": "Employee assistance program including wellbeing app.", "li": "Send your CV with salary expectation using the contact options above. All internal applicants should inform their current line manager of their application.", "li": "Please note that the salary and benefits package may be subject to change.", "li": "Bodycote is an equal opportunities employer and welcomes applications from all qualified candidates.", "li": "We are committed to diversity and inclusion and aim to create a workplace that is welcoming and inclusive for all employees.", "li": "If you are interested in this role, please submit your application through our website or by email to [insert email address]."]