Technical Support Specialist

4 weeks ago


Macclesfield, Cheshire East, United Kingdom Applause IT Recruitment Ltd Full time

bJobTitle:/b1stLineSupportEngineerbrbrApplauseITarehiringforaskilled1stLineSupportEngineertojointheirgrowingtechnologysolutionsprovider.ThiscompanyspecialisesindeliveringITservices,fromtechnicalsupporttostrategicconsulting,withafocusonexcellentcustomerservice.The1stLineSupportEngineerwillberesponsibleforofferinginitialsupporttoclients,ensuringpromptandefficientresolutionoftechnicalissuesacrossvariousplatformsandsystems.brbrbKeyResponsibilities:/bbrbrProvidefirst-linetechnicalsupportforMicrosofttechnologies,includingWindows10,Macclientoperatingsystems,andWindowsServer(2012R2onwards).brDiagnoseandtroubleshootLAN/WANissues,includingDNS,DHCP,andIPaddressing.brAdministerandtroubleshootOffice365workloadssuchasExchangeOnline,SharePoint,Teams,andOneDrive.brSupporthardwareandsoftwarefaultdiagnosisforclients.brConfiguremobiledevicesandassistwithVoIPsolutionsupport.brbrbDesirableSkills:/bbrbrExperiencewithMicrosoftAzureServicesandcybersecuritysupport.brHands-onexperiencewithmanagingrouters,switches,andaccesspoints.brMicrosoftcertificationsandexperienceinanMSPenvironment.brbrbBenefits:/bbrbrCompany-providedlaptopandhomeofficesetupifrequired.brPaidMicrosoftExams.brMedicalcoverafterprobation.br20daysholiday,increasingwitheachyearofservice.



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