Technical Support Specialist
4 weeks ago
Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Click Digital. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide 1st and 2nd level technical support to clients via phone, email, and in-person.
- Identify and resolve technical issues in a timely and efficient manner.
- Collaborate with internal teams to ensure seamless delivery of services.
- Document and report on work completed, including any issues or challenges encountered.
- Ensure all work is completed in accordance with company policies and procedures.
Requirements:
- Excellent communication and interpersonal skills.
- Strong technical skills and ability to learn new technologies quickly.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and ability to think critically.
- Ability to work independently and as part of a team.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to work with a talented team of professionals.
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