Technical Support Specialist

2 weeks ago

Macclesfield, Cheshire East, United Kingdom Taylor Higson Full time £37,000 - £41,000
Job Title: Technical Support Specialist

Job Summary:
We are seeking a skilled Technical Support Specialist to join our team at Taylor Higson. As a Technical Support Specialist, you will be responsible for providing technical assistance to clients via telephone and online. You will work with end users to solve electrical, mechanical, and print-related issues, as well as schedule field service engineers to attend site visits where required.

Key Responsibilities:
Provide technical troubleshooting assistance to clients via telephone and online
Work with end users to solve electrical, mechanical, and print-related issues
Schedule field service engineers to attend site visits where required
Provide an excellent service to clients at all times

Requirements:
Technically competent with troubleshooting skills for both mechanical and electrical issues
Ability to read and understand electrical schematics, pneumatic diagrams, and mechanical drawings
Computer literate with a confident user of Office, Outlook, Excel, and CRM systems
Full UK driving licence with willingness to travel on occasion to client sites

What We Offer:
Competitive salary of up to £41,000 based on experience
Pension, holiday allowance, on-site parking, and much more

About Us:
Taylor Higson is a global business that often promotes from within. If you are looking to join a business where hard work and eagerness for growth and progression are recognised, this could be a great opportunity for you.

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