Client Support Representative

3 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Full time

Client Support Representative

Location: Newcastle

Compensation: Starting at £23,000 with potential to increase to £25,000 based on career advancement, plus a performance-related bonus of £1,200.

Work Schedule: 37.5 hours per week

Shift Schedule: 7.5-hour shifts between 8am and 9pm, operating Monday through Sunday (5 days on, 2 days off).

Annual Leave: 29 days of paid time off (increases to 31 days after one year of service), inclusive of public holidays.

Verisure Services is expanding its Client Support division.

As a Client Support Representative, you will serve as the primary contact for our customers, ensuring that their inquiries or issues are addressed promptly and professionally within a call center setting.

Verisure is the foremost European provider of professionally monitored security solutions with 24/7 response capabilities. We safeguard over 5.1 million households and small enterprises across 17 nations in Europe and Latin America. Our mission is to deliver peace of mind to our clients by protecting what is most important to them.

With over 35 years of expertise, innovation, and insight, Verisure is recognized for its groundbreaking marketing, sales excellence, innovative products and services, and a strong focus on customer satisfaction.

Key Responsibilities:

  • Deliver exceptional customer service and assist with technical inquiries within our dynamic inbound support team.
  • Effectively manage customer complaints.
  • Respond to customer questions regarding the alarm system and provide technical assistance within our established service times.
  • Assist customers with billing inquiries and process payments over the phone.
  • Make outbound calls as necessary to keep customers informed about their needs.
  • Ensure First Call Resolution across all communication channels.
  • Update relevant information in customer records.

Required Skills & Experience:

  • A minimum of 6 months experience in customer service, including roles in call centers and retail.
  • Excellent communication skills with a problem-solving mindset.
  • Customer-focused, genuinely passionate about ensuring clients' security and safety.
  • Ability to multitask effectively while maintaining a high standard of service quality.
  • Strong computer skills, including proficiency in MS Office.
  • We welcome applicants from diverse backgrounds, including retail and call center experience.

Benefits Package: At Verisure, we appreciate our team members and provide a comprehensive benefits package to enhance your experience:

  • Enjoy a day off on your birthday as a special treat.
  • Satisfy your cravings at our onsite coffee shop and cafeteria.
  • Stay active with discounted gym and health club memberships.
  • Access private healthcare and a cash plan.
  • Unlock a variety of perks and discounts through PerkBox.
  • Earn rewards through our employee referral program.
  • Enhanced maternity and paternity benefits.
  • Enjoy discounts on our security systems.
  • Participate in a greener lifestyle with the Cycle to Work Scheme.

Career Development Opportunities at Verisure

A career with Verisure offers more than just a job. We provide opportunities for internal mobility, training and development, international experiences, and resources to help you acquire new skills.

Thanks to our commitment to high quality, our customers are among the most satisfied and loyal in the industry. We boast some of the highest growth and retention rates globally in consumer services, demonstrating our exceptional service levels and strong value proposition.

Diversity and Inclusion

Verisure is an equal opportunity employer. We recognize the value that diversity brings and encourage applicants from all backgrounds to apply. We promote an inclusive and collaborative culture, empowering all employees to succeed and grow.

Please feel free to reach out if you have any specific requirements during the recruitment process; we are here to assist you.

Join our team and make your career aspirations a reality

Be yourself. Be more. Be Verisure.

All employees must complete a background check, which will be provided by Verisure to all successful candidates.

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