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Client Support Representative

3 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Full time

Client Support Representative

Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus

Working Hours: 37.5 hours per week

Shift Patterns : 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off)

Holidays: 29 days holidays (increases to 31 days after 12 months' service) including bank holidays.

Verisure Services is expanding its Client Support department.

As a Client Support Representative, you will serve as the primary contact for our customers, ensuring their inquiries or issues are addressed promptly and professionally in a call centre environment.

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by safeguarding what matters most to them.

With over 35 years of insight, experience, and innovation, Verisure is recognized for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Key Responsibilities:

Deliver exceptional customer experience by providing front line assistance and resolving technical issues within our busy inbound support team. Effectively manage customer complaints. Respond to customer inquiries regarding the use of the alarm system or provide technical assistance within our agreed service times. Assist customers with invoices and process payments over the phone. Make outbound calls when necessary to update customers on their needs. Ensure First Call Resolution at any time in any communication channel. Update relevant information in our customers' records.

Required Skills & Experience:

6 months' experience in customer service, including call centre and retail. Excellent communication skills with a problem-solving attitude. Customer-oriented, genuinely passionate about customers' security and safety. Ability to multitask effectively while maintaining a high level of service quality. Strong computer and MS Office skills. We welcome applications from diverse experiences, including retail and call centre.

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

Enjoy your birthday off as a special treat. Satisfy your cravings at our onsite coffee shop and canteen. Stay active with discounted gym and health club memberships. Access private healthcare and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn rewards through our employee referral program. Enhanced maternity and paternity scheme. Enjoy discounts on our alarm systems. Contribute to a greener lifestyle with the Cycle to Work Scheme.

Career Opportunities at Verisure

A career with Verisure offers far more than just a job. We provide internal mobility, training and development, international opportunities, and tools to support you in developing new skills.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Diversity and Inclusion

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.

Please reach out to us if you have any specific requirements throughout the recruitment process; we are happy to help.

Be you. Be more. Be Verisure.

All employees must complete a DBS check, provided by Verisure to all successful candidates.