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Client Relations Representative

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Chartwells - Universities Full time
Customer Service Assistant - Universities

We are seeking a dedicated Customer Service Assistant who will represent our café units, providing outstanding service to students and university staff. You will be part of a team that takes pride in their work, their food, and, most importantly, in our people.

Your role will involve working 4 days a week, with varying shifts during operational hours from 7:30 AM to 3 PM. This position is contracted for 20 hours per week and is part-time, working 34.2 weeks during the academic term.

As a Customer Service Assistant, you will be an integral part of a passionate and friendly team in a dynamic environment. We offer numerous opportunities for career advancement within a company that values its employees, celebrates diversity, and recognizes those who excel in their roles.

We believe in rewarding your hard work with a comprehensive benefits package that includes:
  • Complimentary meals during shifts (subject to criteria)
  • Free access to on-site gym facilities
  • Exclusive travel discounts with various providers
  • Grocery discounts at major supermarkets
  • Quick access to a Digital GP for you and your family
  • Discounted cinema tickets
  • Regular updates on available discounts and savings
  • Cash rewards for spending with a variety of brands
  • Free wellness and fitness classes
  • Shareable discounts for friends and family
  • Contributory pension plan
  • Career development through our learning programs

Your primary responsibilities will include:
  • Providing customers with a seamless and personalized experience
  • Demonstrating knowledge of food services and assisting customers effectively
  • Upholding a positive brand image for the university
  • Managing cash transactions and operating the cash register
  • Adhering to Food Handling and Hygiene standards
  • Following Health and Safety regulations

The ideal candidate will possess:
  • A passion for delivering exceptional service and a welcoming demeanor
  • The ability to take initiative and make customer-focused decisions
  • Strong teamwork and communication skills
  • A drive to succeed in their role
  • The capability to perform well under pressure
  • Excellent timekeeping and reliability
  • A safety-conscious mindset
  • Previous experience in a customer service role

As part of Compass Group UK&I, Chartwells is a leading provider of catering and support services in the education sector, committed to fostering healthy lifestyles through nutritious meals. We serve millions of meals weekly to students across various educational institutions.