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Client Support Representative
3 months ago
Client Support Representative
Location: Newcastle, NE12 8BU
Compensation: Starting at £23,000, with potential to increase to £25,000 based on career advancement, plus a performance-related bonus of £1,200.
Work Schedule: 37.5 hours per week
Shift Schedule: 7.5-hour shifts scheduled between 8 AM and 9 PM, operating Monday through Sunday (5 days on, 2 days off).
Annual Leave: 29 days of leave (increasing to 31 days after one year of service), inclusive of public holidays.
Verisure Services is expanding its Client Support division.
As a Client Support Representative, you will serve as the primary contact for our clientele, ensuring that their inquiries or concerns are addressed promptly and professionally within a call center setting.
Verisure stands as the foremost European provider of professionally monitored security solutions with 24/7 response capabilities. We safeguard over 5.1 million households and small enterprises across 17 nations in Europe and Latin America. Our mission is to deliver peace of mind to our customers by protecting what is most important to them.
With over 35 years of expertise, innovation, and insight, Verisure is recognized for pioneering marketing strategies, excellence in sales, innovative products and services, and a customer-centric approach.
Key Responsibilities:
- Deliver exceptional customer service and assist with technical inquiries within our dynamic inbound support team.
- Effectively manage customer complaints.
- Respond to customer questions regarding the use of alarm systems and provide technical assistance within established service times.
- Assist customers with billing inquiries and process payments over the phone.
- Initiate outbound calls as necessary to update customers on their requirements.
- Ensure First Call Resolution across all communication channels.
- Maintain accurate records in our customer database.
Qualifications & Skills:
- A minimum of 6 months experience in customer service, including roles in call centers and retail.
- Outstanding communication skills coupled with a problem-solving mindset.
- Customer-focused, with a genuine passion for ensuring customer security and safety.
- Ability to multitask efficiently while maintaining high service quality.
- Proficient in computer use and MS Office applications.
- We encourage applications from individuals with diverse experiences, including retail and call center backgrounds.
Employee Benefits: At Verisure, we appreciate our team members and provide a comprehensive benefits package to enhance your experience:
- Enjoy a day off on your birthday as a special recognition.
- Indulge in refreshments at our onsite coffee shop and cafeteria.
- Stay fit with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Benefit from a range of freebies and discounts through PerkBox.
- Earn rewards through our employee referral initiative.
- Enhanced maternity and paternity leave policies.
- Receive discounts on our security systems.
- Participate in the Cycle to Work Scheme for a greener lifestyle.
Career Advancement at Verisure
A career with Verisure offers more than just a job. We provide opportunities for internal mobility, training and development, international experiences, and resources to help you acquire new skills.
With a strong emphasis on quality, our customers rank among the most satisfied and loyal in our sector. We boast some of the highest growth and retention rates globally in consumer services, showcasing our exceptional service standards and strong value proposition.
Commitment to Diversity and Inclusion
Verisure is an equal opportunity employer. We value the richness that diversity brings and encourage applicants from all backgrounds to apply. We promote an inclusive and collaborative culture, empowering all employees to thrive and develop.
If you have specific requirements during the recruitment process, please reach out to us; we are here to assist.
Join our team and turn your career aspirations into reality.
Be yourself. Be more. Be Verisure.
All employees must complete a DBS check, which will be provided by Verisure to all successful candidates.
