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Client Support Representative
3 months ago
Client Support Representative
Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus
Working Hours: 37.5 hours per week
Shift Patterns : 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off)
Holidays: 29 days holidays (increases to 31 days after 12 months' service) including bank holidays.
Verisure Services is expanding its Client Support department.
As a Client Support Representative, you will serve as the primary contact for our customers, ensuring their inquiries or issues are addressed promptly and professionally in a call center environment.
Verisure is the premier European provider of professionally monitored security systems with 24/7 response services. We safeguard over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to deliver peace of mind to our customers by protecting what matters most to them.
With over 35 years of expertise, innovation, and insight, Verisure is recognized for its pioneering marketing, sales excellence, innovative products and services, and customer-centric approach.
Key Responsibilities:
Deliver exceptional customer service and assist with technical inquiries within our busy inbound support team. Effectively manage customer complaints. Respond to customer questions regarding the alarm system or provide technical assistance within our agreed service times. Assist customers with billing inquiries and process payments over the phone. Make outbound calls as necessary to update customers on their needs. Ensure First Call Resolution across all communication channels. Maintain accurate records in our customer database.Required Skills & Experience:
Minimum of 6 months' experience in customer service, including call center and retail. Strong communication skills with a problem-solving mindset. Customer-focused, genuinely passionate about ensuring customer security and safety. Ability to multitask effectively while maintaining high service quality. Proficient in computer and MS Office applications. We welcome applications from diverse backgrounds, including retail and call center experience.Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
Enjoy your birthday off as a special treat. Satisfy your cravings at our onsite coffee shop and canteen. Stay active with discounted gym and health club memberships. Access private healthcare and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn rewards through our employee referral program. Enhanced maternity and paternity scheme. Enjoy discounts on our alarm systems. Contribute to a greener lifestyle with the Cycle to Work Scheme.Career Opportunities at Verisure
A career with Verisure offers far more than just a job. We provide internal mobility, training and development, international opportunities, and resources to help you acquire new skills.
Thanks to our commitment to high quality, our customers are among the most satisfied and loyal in our industry. We boast some of the strongest growth and retention rates globally in consumer-facing services, demonstrating our exceptional service levels and strong value proposition to our customers.
Diversity and Inclusion
Verisure is an equal opportunities employer. We recognize the value that diversity brings and encourage applicants from all backgrounds to apply. We promote an inclusive and collaborative culture and empower all employees to succeed and grow.
All employees must complete a DBS check, provided by Verisure to all successful candidates.