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Arrears Recovery Officer

2 months ago

Chester, Cheshire, United Kingdom White Oak UK Full time

We're seeking a seasoned professional to fill the role of Collections Specialist at White Oak UK. This individual will be responsible for engaging with customers who are in arrears, ensuring they are able to meet their financial obligations.

Key Responsibilities:

  • Establish and maintain effective communication with customers to resolve outstanding arrears
  • Deliver a consistent and professional level of service, adhering to company policies and procedures
  • Achieve targets within the team, driving revenue growth and minimizing losses
  • Handle customer interactions promptly, ensuring that all necessary steps are taken to resolve arrears
  • Negotiate settlements with customers in line with company policy, balancing the need for revenue recovery with customer relationships
  • Develop and implement long-term payment plans, where necessary, to ensure customer satisfaction and financial stability
  • Escalate complex customer arrears to the litigation team, as required, to ensure timely resolution

Requirements and Qualifications:

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong negotiation and conflict resolution skills, with a focus on finding mutually beneficial solutions
  • Proven experience in a collections or arrears recovery role, with a track record of success
  • Ability to work under pressure, managing multiple priorities and deadlines
  • Persuasive and persistent, with a strong focus on customer satisfaction
  • Self-motivated and results-driven, with a passion for delivering exceptional results
  • Strong time management and organizational skills, with the ability to prioritize tasks effectively
  • Account management experience, with a focus on building strong relationships with customers
  • High attention to detail, with a focus on accuracy and precision