Seasonal Membership Assistant

4 weeks ago


Chester, Cheshire, United Kingdom Chester Zoo Full time

About the Role

The Membership and Adoptions team at Chester Zoo is a dynamic and exciting department that looks after over 150,000 Members and Adopters. As a team, we are responsible for selling new memberships and adoptions face-to-face and over the telephone in a polite and efficient manner. We respond to queries, process online sales, assist customers in the queue, and more.

Key Responsibilities

  • Sell membership and adoptions face-to-face with customers in a polite and efficient manner to meet annual sales targets.
  • Check and secure cash taken through the till and assist with cash up.
  • Process the administration of membership and adoptions sales, including data input, online applications, telephone payments, and email communications.
  • Assist in monitoring literature and stock, including stationery and adoption images.
  • Work as part of a team and independently using initiative while being proactive.
  • Assist customers waiting in the queue by answering questions and issuing membership cards.

Requirements

We are looking for someone with a good standard of education, including in Maths and English. Previous experience of administration and data input, as well as excellent customer service skills, are essential. A good knowledge of GDPR and proficiency in Microsoft Office software, particularly Outlook, Word, Teams, and Excel, are also required. Customer-facing sales experience in a fast-paced environment is desirable.

About Chester Zoo

Chester Zoo is a major wildlife charity committed to the recovery of endangered species globally. We are not just an amazing visitor attraction, but a place where you can make a difference. Our working environment is unique, with opportunities to see critically endangered animals up close and contribute to conservation efforts.



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