Membership and Sales Associate

4 weeks ago


Chester, Cheshire, United Kingdom Chester Zoo Full time

Membership & Adoptions Assistant Role

This is a key position within our busy Membership & Adoptions team, where you will play a vital role in delivering exceptional customer service and sales experiences.

As a Membership & Adoptions Assistant, your primary responsibilities will include:

  • Sales and Customer Service
    • Sell membership and adoptions to customers in a polite and efficient manner, meeting our annual sales targets.
    • Provide excellent customer service, answering questions, and offering advice to customers while they are queuing for the membership office.
  • Administrative Tasks
    • Process the administration involved in selling membership and adoptions, including data input, posting, emails, online applications, and telephone payments.
    • Monitor literature and stock, including stationery and adoption images.
  • Team Support
    • Support new seasonal staff to ensure they understand and can carry out all aspects of the job role efficiently.

What Makes Chester Zoo a Great Place to Work?

Chester Zoo is a major wildlife charity committed to the recovery of endangered species globally. As the UK's biggest and best zoo, we have ambitious goals, exciting plans, and a diverse team of nearly 1000 colleagues. We invest in our colleagues to help boost their career development and offer a range of benefits, including a staff pass, complimentary tickets, and access to a healthcare plan.

The Package

We offer a competitive salary of £22,308 per annum (Grade 4), 33 days annual leave, and a range of benefits. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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