Seasonal Membership Representative
3 weeks ago
The Membership and Adoptions team at Chester Zoo is a dynamic and exciting department that looks after over 150,000 Members and Adopters. As a team, we are responsible for selling new memberships and adoptions face-to-face and over the telephone in a polite and efficient manner. We respond to queries, process online sales, assist customers in the queue, and more.
As a Membership and Adoptions Sales Assistant, you will:
- Sell membership and adoptions face-to-face with customers in a polite and efficient manner to meet our annual sales targets.
- Process the administration of membership and adoptions sales, including data input, online applications, telephone payments, and email communications.
- Assist in the monitoring of literature and stock, including stationery and adoption images.
- Work as part of a team and independently using initiative while being proactive.
- Assist customers waiting in the queue by answering questions and issuing membership cards.
Our Requirements:
Essential:
- Have a good standard of education, including in Maths and English.
- Have till and cash handling experience.
- Have excellent customer service skills, both verbal and written.
- Have previous experience of administration and data input.
- Have a good knowledge of GDPR.
- Be a competent user of Microsoft Office software, particularly Outlook, Word, Teams, and Excel.
- Have customer-facing sales experience in a fast-paced environment.
Desirable:
- Experience of using CRM systems.
- Experience of using Point of Sale systems, CCRM.
- A basic understanding of direct debits.
The Package:
- Seasonal contract.
- Working on a rota basis, between 7.5 and 37.5 hours per week.
- £11.44 per hour.
- 33 days annual leave (pro rata - based on working 5 days per week).
- Staff pass for zoo visits during time off, plus complimentary tickets for friends and family.
- Free bus travel available on the X1 from Chester and Ellesmere Port train stations.
What makes Chester Zoo a great place to work?
Chester Zoo is a major wildlife charity committed to the recovery of endangered species globally. We're not just an amazing, award-winning visitor attraction, but a place where you can make a difference in the fight against extinction.
Our working environment is unique, with opportunities to see critically endangered animals up close and contribute to conservation efforts. If you're passionate about wildlife and customer service, this could be the perfect role for you.
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