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Collection Specialist

2 months ago

Chester, Cheshire, United Kingdom White Oak UK Full time
Job Overview

We are seeking a skilled Collection Specialist to support our White Oak UK team in ensuring timely payments from customers. This role involves contacting customers in arrears, negotiating settlements, and setting up payment arrangements.

Key Responsibilities

  1. Establish and maintain effective communication with customers to resolve outstanding arrears
  2. Deliver exceptional customer service while achieving targets within the team
  3. Collaborate with the litigation team to escalate customer arrears as necessary
  4. Utilize strong negotiation skills to secure settlements in line with company policy
  5. Develop and implement long-term payment plans to ensure customer satisfaction and timely payments

Requirements

  1. Excellent communication and interpersonal skills
  2. Strong negotiation and problem-solving abilities
  3. Proven experience in a collections or debt recovery role
  4. Ability to work under pressure and meet deadlines
  5. High level of organization and time management skills
  6. Strong attention to detail and ability to maintain accurate records

About White Oak UK

White Oak UK is a leading provider of financial services, committed to delivering exceptional customer experiences. Our team is dedicated to supporting our customers in achieving their financial goals.